Rethinking Hierarchy Posted on January 27. For all the hype and promise swirling around the idea of eliminating management to create agile, flat organizations, bosses and corporate hierarchies … Creativity […]
Read moreTag: trends
SenseMaking from the Web – bumper holiday edition
Communicating with chatbots Posted on January 6. The old saying “work smarter not harder” takes on a new meaning for communicators in 2023, thanks to A.I. text generators. Why it […]
Read more
Microsoft Viva keeps growing – roundup of latest announcements
I have some new announcements to share on this subject, or should I say Microsoft has (disclosure) and the full details are captured in this blog post: Empower and energize […]
Read more
Why globalisation is still important despite headwinds and here is how to leverage it
I’ve just returned from a week in Japan with colleagues from all over the world – the featured image has yours truly pictured in one of sessions we held 😎 […]
Read more
Infinite experience at the intersection of employee and customer
As I am writing a new trend report on the subject (Employee Customer Experience Connection), I’m always on the lookout for new indicators that the trend is catching on through […]
Read moreEmployee Experience platform offering grows with new Microsoft Viva modules
I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related […]
Read more
Product led growth should not ignore customer led growth
Product led growth should supplement human focused customer success efforts. Most importantly, the customer should be in control, especially of the value they get.
Read more
Navigating the modern work landscape – impact and effort
As things have shifted so dramatically over the last few years and there is no sign of it abating nor of going back to normal, I wondered what that meant […]
Read moreThe employee customer experience connection – 6 reasons to focus
With a world that is so binary I’m not surprised there isn’t more attention on this topic. People are either in the one camp, or the other, mostly. There are […]
Read more
3 reasons retailers are leading at the intersection of employee and customer experience
This post is related to a trend I am watching: Employee Customer Experience Connection. My thinking is captured in the title, in essence. It came to me on discovering the […]
Read more
How to view the guides developed on this site – PDF
I’ve just completed a new trend report and I am making it available for purchase and download as a PDF. I wanted to explain why and how best to consume […]
Read more
Gartner survey of Board of Director intentions 2021 – Digital
Gartner has just published a press release with some data on the survey they conducted amongst 273 people serving as directors or members of corporate boards of directors in US, […]
Read more
We Work Unbound – key concepts for a hybrid world
Working at Yammer back in the day (2012 onwards), we were at the forefront of some cutting edge work practices that had been brewing a while. The advent of social […]
Read moreThe post pandemic organisation’s hierarchy of needs
This is a long overdue follow-up to a piece I doodled and wrote about way back in 2016: The Modern Organisation’s Hierarchy of Needs. For two main reasons its due […]
Read more
Jobs of the future will be what robots cannot do
The title of this post actually comes from a video I viewed on Big Think way back in 2016. It was a short video by renowned American physicist, Michio Kaku. […]
Read more