State of Customer Success 2018
I attended Pulse Europe (the 4th) on the 8-9th November, an event run by Gainsight, a Customer Success (CS) technology vendor. They run the larger,…
Role of Self Service in Customer Success
Customer success teams were put in place in technology SaaS and subscription companies to ensure that customers are successful in their use of the technology…
Why customer experience and success share the same roof
There is a fundamental premise I make in the new eBook / trend report I am working on captured in the title. Yet I've taken…
Continue reading → Why customer experience and success share the same roof
The connected car vision is missing a few connections
The connected car is the future for automotive companies. There is a lot going on in this space. I know because in my business, I…
Continue reading → The connected car vision is missing a few connections
Customer experience, the subscription economy and 10 ways success teams will make you win
This post is an intro to the main topics I will be covering in my new trend report / eBook. This will be my third…
State of Customer Success – Learnings from Pulse 2017
I attended Pulse 2017 in San Francisco a few weeks back, a three day event run by Gainsight, a vendor selling customer success software. A massive…
Continue reading → State of Customer Success – Learnings from Pulse 2017
Creativity jumps in top ten skills 2020
At least according to this World Economic Forum report: The 10 skills you need to thrive in the Fourth Industrial Revolution. Something to add to…
The post robotic AI age and the role of creativity and innovation
You've all heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are going to take over.…
Continue reading → The post robotic AI age and the role of creativity and innovation
