I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related […]
Read moreTag: teams
Features that delight – mostly – chat to self
No I’m not going mad. As the old adage says, the first sign of madness is talking to yourself. Thankfully, there is this BBC Science Focus magazine’s perfunctory dismissal of […]
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Microsoft 365 customer questions – Service BOTs in Teams
Question: Can you help us to overcome a challenge our users face in how they currently access IT and HR related information, FAQ’s and create support tickets covering issues in […]
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3 reasons retailers are leading at the intersection of employee and customer experience
This post is related to a trend I am watching: Employee Customer Experience Connection. My thinking is captured in the title, in essence. It came to me on discovering the […]
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How to run a Hackathon for Microsoft Teams and Power Platform
I’ve decided, while I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly, I might as well share them […]
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Considering Microsoft Teams as a Platform – get started with App templates
In several foundational pieces I have written about Microsoft Teams as a Platform (disclosure). This post gets to some of the detail and focuses on a simple way to get […]
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Has the consumer tail finally done wagging the enterprise dog?
There was a time when consumer apps drove all the innovation in enterprise apps and users could not rely on business apps for productivity. This story charts the progress and looks at the future.
Mindfulness in the enterprise – enlightenment attained
For good reason (escalated by the COVID-19 pandemic), enterprises realise they need to ensure employee’s mental wellbeing is taken care of. Also that employees are helped to better take care […]
Read moreMicrosoft Teams in 5 – collaboration at the core
I’m often asked what Microsoft Teams functions I focus on. With so many options, it’s not so easy to answer. I tried in 5 slides and under 5 minutes. These are some of the things I think will make you a super collaborator.
The reinvention of normal at work
There are key activities and those leading them at the heart of the changes happening at work as a result of the pandemic. Some are quick to adopt them and […]
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The hidden cost of complexity in enterprise software
It’s an unfortunate side effect of growth that when your enterprise software goes hyperscale in a growing market, you will need to accommodate an ever expanding set of customer demands […]
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How to make your activities pop in Microsoft Teams 💥
I’m often asked by customers how they can make things stand out in their Teams activities. It’s often when things have taken off on Teams in their organisation and activities […]
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Balance customer success at scale with high touch when new demand spikes
I’m extremely lucky to work in a space that supports remote working, where demand is booming. COVID-19 has driven demand in the opposite direction for many, effecting their very existing. […]
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Corona as a catalyst for teamwork customer success and AI
I wouldn’t be the first to jump on the Corona Virus bandwagon, if that’s what I was trying to. No, I’m simply observing the ways I see others doing so, […]
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Microsoft Teams Live Events and the new channels of work
I’ve just come off a week of successfully helping a customer run a Microsoft Teams Live Event for an annual event they run. The nature of the event they ran […]
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