• Update on As a Service Trends

    Sources for image gallery plus other related articles: Culture: The Biggest Challenge in Getting the Subscription Model Right MaaS transit: The business of mobility as a service The first era of SaaS ends: ‘Best of breed’ was prelude to ‘systems of delivery’ Smart Growth: the Case for Measuring Brain Capital Customer Experience Redefined: Insights From Chief Customer Officers on the Frontlines Top 10 IT…


  • Signal for help – DanelDoodle for good

    I care deeply about the woman and children in my life and feel like I and all men need to make an extra effort for them. Of course some men are in the same position but to a far lesser degree – more often than not they are the perpetrators. Off the back of the…


  • It’s only a matter of time until she blows

    The Ever Given ship blocking things up on the Suez Canal has been such a funny affair that has captivated the world and given rise to numerous memes. Okay for some it’s not been so funny. Anyway, here is my take in a DanelDoodle.


  • MoodBoards – Agency

    As I mentioned in the Story on Instagram I added these DanedlDoodle’s to, I titled them Agency because I was feeling like a designer with the first piece which could be seen as logo work. Some of the others too. Just some fun over the holidays 🎨 Created with the Paper App by WeTransfer.


  • InnerVentures in a doodle

    I’ve taken a short break from work and as you do when you have time, I’ve been thinking. For one, about this site, it’s activities and it’s purpose. I thought I would try and capture it in this doodle (DanelDoodle actually), which is in itself a function of many aspects of this site and my…


  • Content Marketing 2020 – six things that work

    Six of the things that I think work in terms of content marketing in 2020, captured in a DanelDoodle. This list is not exhaustive and the brief points for each are also not set in stone. Below is a brief additional paragraph on each.


  • Data Doodle Excellence

    Time Magazine have truly excelled with this recent cover which features a data doodle par excellence. Love the visual representation as a backdrop to the data – powerful 💪


  • Deciding on business outcomes with Microsoft three clouds

    With Microsoft where I work (disclosure) currently running several employee and partner related events (Ready and Inspire) with many new announcements, I felt the need for some sense making. This DanelDoodle (and Data Doodle) is the culmination of that. More in the breakdowns below.


  • The new customer success partnerships

    Customer Success teams in SaaS companies (mostly what I am focusing on here) probably like to think they are the spearhead for making customers successful (as the name suggests). In truth, its not that simple (is it ever). First a little context on the two DanelDoodle’s I shared in this post. I use the Paper…


  • Metrics that matter in Customer Success

    I had an interesting conversation on LinkedIn the other day. It was based on a retrospective view of the customer success profession which I had written about on the State of Customer Success in 2018 after attending a conference. I captured the essence of the conversation in a DanelDoodle and discuss briefly here.


  • MoodBoards – Kind of Composed


  • The reinvention of normal at work

    There are key activities and those leading them at the heart of the changes happening at work as a result of the pandemic. Some are quick to adopt them and others not. Then there are those that will unfortunately not survive. Activities focus on events, remote work and learning.


  • The innovation train and how best to lubricate the collaboration tracks

    It has been almost 20 years since the birth of the social web and maybe a little less for the enterprise which caught up later. In this brave new world, especially in the enterprise, email was to be replaced in favour of tools that were simple, social and collaborative. I’ve been in the business all…


  • Trying too hard and the art of letting go

    Going with the flow has become a bit of a cliche but there is truth to it. One of it’s establishing principles is letting go. Another way of looking at it, as the philosophy of Wu Wei does, is as “effortless doing” or “action without action”. Especially in these Corona Times where we have limited…