On the path to the cloud, just as in life (as the Buddha would have us understand), one must submit our most cherished assumptions to rigorous questioning. We would make better […]
Read moreTag: DanelDoodle
Half life of information and necessary rate of learning
I’ve just recently completed a series of certifications and learning modules for work. This is in addition to the training we have to do every year. It’s a lot of learning and pretty challenging alongside your day job.
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The product customer success cycle
This DanelDoodle pretty much speaks for itself but just a few added notes. The feedback loop is the critical element for success (aside from the obvious one – the customer/user being at the centre of everything).
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Tech Intensity and the Adaptive Organisation
Tech Intensity is not my phrase or concept, it comes from the CEO of the company I work for, Microsoft – Satya Nadella first wrote about it here earlier this year: The necessity of tech intensity in today’s digital world.
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Customer Success Influencers
Not much elaboration needed but a few words just to be clear about what I am saying in this doodle:
(more…)A series on attitudes
Homo Deus and the cosmic dance between humans, mind and machine
I’ve just come back from holiday where I read Homo Deus by Yuval Noah Harari. It focuses on many things and chiefly the direction is forward looking, as opposed to […]
Read moreThought Rocket: State of Enterprise Collaboration
As the title of this post suggests, this is a very quick thought on the state of enterprise collaboration, mostly captured in the form of a DanelDoodle – the one […]
Read moreInternet Trends and the impact on As a Service
Mary Meeker is famous for the insight of her Internet Trend Reports so of course I read them. Two slides stood out in relation to the trend I am tracking and the report I am working on. I captured my views with some annotations.
Fighting beaurocracy in Customer Success
Are you a Customer Success leader? Do everything you can to remove barriers in the way of your CSM’s so they have only one thing to focus on: Customer Success
Role of marketing in customer success
I attended a customer success meetup last Friday which produced some excellent conversation. I’ve been thinking about the topic of this post for a while so added it to the […]
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Why customer experience and success share the same roof
There is a fundamental premise I make in the new eBook / trend report I am working on captured in the title. Yet I’ve taken part in debates on LinkedIn […]
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The Customer Success Team Maturity Model
NOTE: The thinking behind this model applies predominantly to enterprise SaaS operations. It also applies to the maturity of your customer success team, not the customer’s maturity in relation to […]
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5 usage and adoption heuristics for customer success
I wanted to capture some simple rules of thumb that I could use to easily remember the top line influences on my work in customer success. I created a doodle […]
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