• Trying too hard and the art of letting go

    Going with the flow has become a bit of a cliche but there is truth to it. One of it’s establishing principles is letting go. Another way of looking at it, as the philosophy of Wu Wei does, is as “effortless doing” or “action without action”. Especially in these Corona Times where we have limited…


  • Subscription Model Success Factors


  • Behaviours of the post modern organisation

    I’ve had the luxury of some time to think while in lockdown and created this DanelDoodle. In it, I’m looking not only at the post modern but also post COVID-19 organisation. And by modern organisation I am referring to what I captured here: The modern organisation’s hierarchy of needs.


  • Zen and the right view of cloud technologies

    On the path to the cloud, just as in life (as the Buddha would have us understand), one must submit our most cherished assumptions to rigorous questioning. We would make better decisions if we were clearer about the foundations of our own thinking. Cloud technology is a vast subject and this post tackles just a few…


  • Half life of information and necessary rate of learning

    I’ve just recently completed a series of certifications and learning modules for work. This is in addition to the training we have to do every year. It’s a lot of learning and pretty challenging alongside your day job.


  • The product customer success cycle

    This DanelDoodle pretty much speaks for itself but just a few added notes. The feedback loop is the critical element for success (aside from the obvious one – the customer/user being at the centre of everything).


  • Tech Intensity and the Adaptive Organisation

    Tech Intensity is not my phrase or concept, it comes from the CEO of the company I work for, Microsoft – Satya Nadella first wrote about it here earlier this year: The necessity of tech intensity in today’s digital world.


  • Customer Success Influencers

    Not much elaboration needed but a few words just to be clear about what I am saying in this doodle:


  • A series on attitudes


  • Homo Deus and the cosmic dance between humans, mind and machine

    I’ve just come back from holiday where I read Homo Deus by Yuval Noah Harari. It focuses on many things and chiefly the direction is forward looking, as opposed to his first book, Homo Sapiens, which looked backward from whence we have come. One aspect I was fascinated by was his account of the recognised…


  • Thought Rocket: State of Enterprise Collaboration

    As the title of this post suggests, this is a very quick thought on the state of enterprise collaboration, mostly captured in the form of a DanelDoodle – the one above. Some added thoughts/considerations: In my view, each new phase supplements the last, not replaces and all products and forms of activity still exist and…


  • The changing influence of culture and technology at work and the battle for the mind

    I work in a field that frequently deals with changing the culture of work through managed change engagements. They are most often aligned to new technology adoption or digital transformation efforts. In all this work, the typical influencers present themselves: people, technology and process. I’m exploring the first two in this post and assuming people…


  • Internet Trends and the impact on As a Service

    Mary Meeker is famous for the insight of her Internet Trend Reports so of course I read them. Two slides stood out in relation to the trend I am tracking and the report I am working on. I captured my views with some annotations.


  • Fighting beaurocracy in Customer Success

    Are you a Customer Success leader? Do everything you can to remove barriers in the way of your CSM’s so they have only one thing to focus on: Customer Success