InnerVentures

  • Microsoft Teams as a Platform – the next frontier

    Microsoft Teams, with its 115M users, is way more than just chat or meetings. From this Geekwire article: “Meetings are important, but they are transactional. Work happens before meetings, during meetings, and after meetings. That ability to have the workflow completely stitched together is where Microsoft 365 really stands out. That reinforcing effect of Teams…

    Stephen Danelutti

  • Mindfulness in the enterprise – enlightenment attained

    For good reason (escalated by the COVID-19 pandemic), enterprises realise they need to ensure employee’s mental wellbeing is taken care of. Also that employees are helped to better take care of themselves. It’s in the enterprise’s interest. Activities geared to supporting them are booming and IT and HR departments are driving them. Mindfulness practice is…

    Stephen Danelutti

  • Writing skills for remote asynchronous work and how you can master them

    As we’ve moved to remote work, calling and virtual meetings have exploded (see chart below). Much is being done to simulate the advantages of in person meetings to get things done which is useful. But what if that gets abused? Wasted hours in meetings (virtual or physical) has become a trope for good reason. And…

    Stephen Danelutti

  • Customer Success is not about tech or human touch but about the right touch

    By touch I mean the way and frequency of times a customer is touched by representatives of a company, whether by technology (think BOTS, automations, etc.) or a human. I would also argue for less touch as there is a danger of bureaucracy creeping in to this fledgling profession, which comes on top of customer…

    Stephen Danelutti

  • Hacking humans – welcome to the new frontier

    Yuval Noah Harari, author of Sapiens and Homo Deus, among others, makes a powerful commencement speech in this recent video. As a Dharma Hacker I subscribe to the view that we are hackable. It’s how its done and to what end that is important. Some more thoughts on that and the video, in addition to…

    Stephen Danelutti

  • The power of yes and no. Saying yes to anything is very powerful. It is an empowering statement. It seems more positive than saying no. You can say yes to a request or yes to a question about an action, like, “should you do something” or “can you achieve something”? In both cases, our overpowering…

    Stephen Danelutti

  • The power of yes and no

    Saying yes to anything is very powerful. It is an empowering statement. It seems more positive than saying no. You can say yes to a request or yes to a question about an action, like, “should you do something” or “can you achieve something”? In both cases, our overpowering desire will be to say yes.…

    Stephen Danelutti

  • The innovation train and how best to lubricate the collaboration tracks

    It has been almost 20 years since the birth of the social web and maybe a little less for the enterprise which caught up later. In this brave new world, especially in the enterprise, email was to be replaced in favour of tools that were simple, social and collaborative. I’ve been in the business all…

    Stephen Danelutti

  • Trying too hard and the art of letting go

    Going with the flow has become a bit of a cliche but there is truth to it. One of it’s establishing principles is letting go. Another way of looking at it, as the philosophy of Wu Wei does, is as “effortless doing” or “action without action”. Especially in these Corona Times where we have limited…

    Stephen Danelutti

  • Corona as a catalyst for teamwork customer success and AI

    I wouldn’t be the first to jump on the Corona Virus bandwagon, if that’s what I was trying to. No, I’m simply observing the ways I see others doing so, with varying degrees of success, and for good and bad reasons. Mostly it’s a way to conflate the unintended impact it is having, or where…

    Stephen Danelutti

  • Workplace collaboration has an outcomes challenge – get intentional to overcome it

    With the coronavirus, workplace collaboration is getting a big boost. Just check Zoom’s stock price in the last two months. Workplace collaboration is hardly new but it does have a slew of new angles, technology vendors, experts, etc. The ingredient often missing in all the hubbub (literally and in the market) are effective outcomes.

    Stephen Danelutti

  • Workplace collaboration on fire but distribution uneven

    Some interesting articles and research have just been published about this exploding market. This is where it started for me: Mapping Workplace Collaboration Startups.

    Stephen Danelutti

  • Why selling productivity is hard and what to focus on instead

    David Sacks who founded Yammer (the original enterprise social network) alongside Adam Pisoni, knows what it takes to build a business or two. He nailed it in this tweet from the other day:

    Stephen Danelutti

  • Fighting beaurocracy in Customer Success

    Are you a Customer Success leader? Do everything you can to remove barriers in the way of your CSM’s so they have only one thing to focus on: Customer Success

    Stephen Danelutti