I asked the very question that is in the title of ChatGPT. The answer is pasted below. I’m doing this because of work I am doing in this area (on […]
Read moreTag: sales
Features that delight – AI for better sales productivity – notes
In this post, the first in a mini series, I want to highlight what I see as the killer App for Enterprise AI which revolves around sales experience/performance management and […]
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The creative and buying process for artwork on this site
At some point in the evolution of this site I added the art I created for the purpose of selling it on t-shirts (small aside – here is the real […]
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SenseMaking from the Web
Employee Success Drives Customer Success: Turning To Your Employees First Posted on April 12. Wayne McCulloch is Chief Customer Officer at WalkMe, leading all post-sales functions, including customer success, service […]
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Sales was ripe for disruption and then along came AI
Buyers are typically two-thirds of the way through a purchase journey before even engaging a seller. That’s because they’re doing a lot of research upfront so they already know a […]
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Launching a business in a recession – 4 of 4 – Selling
This is a post in a series of four detailing how you can start a business during a recession (find them all eventually under the startup innovation tag). I think […]
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Microsoft Viva goes vertical – sales productivity module announced
I have been writing a lot on Microsoft Viva lately since I work with customers on it (disclosure) and since it is an employee experience platform (EXP), I am working […]
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Microsoft Teams and CRM for Sales Productivity
Bringing CRM tools into Microsoft Teams makes sellers more collaborative with the intention of making them more productive, ultimately to drive top line growth. Microsoft where I work (disclosure) positions […]
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Less sales people more info – B2B buyers have spoken
The featured image in this post is based on an ironic state of affairs. Salesforce, arguably the best known CRM platform on the market, first started out life positioning itself […]
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Microsoft 365 customer questions – Sales Productivity
I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly. This is part of a series of posts where […]
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Customer success operations – some answers
I was asked by Brook Perry from ’nuffsaid if I would be interested in contributing to an article she was working on with others to get feedback on a set […]
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Another shift the pandemic has accelerated – enterprise sales
B2B selling was already changing before COVID-19. I’ve written before about how I think customer success practices with their emphasis on product usage is changing sales to be more data […]
Read moreThe new customer success partnerships
Customer Success teams in SaaS companies (mostly what I am focusing on here) probably like to think they are the spearhead for making customers successful (as the name suggests). In […]
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Why selling productivity is hard and what to focus on instead
David Sacks who founded Yammer (the original enterprise social network) alongside Adam Pisoni, knows what it takes to build a business or two. He nailed it in this tweet from […]
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Role of Sales in Customer Success and 6 rules to guide you
How many times in your role as a customer success manager working with customers, have you struggled with the solution you are trying to implement where it has not been […]
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