InnerVentures

  • The employee customer experience connection – 6 reasons to focus

    With a world that is so binary I’m not surprised there isn’t more attention on this topic. People are either in the one camp, or the other, mostly. There are some, and I consider myself one, that straddle both sides. Here is why I think this is going to become increasingly important and a key…

    Stephen Danelutti

  • Management under pressure – time for a rethink

    You don’t need to go too far these days to find evidence that management is under pressure. Mostly it’s getting a bad rap from some ill equipped or egotistical CEO. Look no further than Better.com CEO Vishal Garg who has now taken indefinite leave of absence for the way he treated 900 employees whom he…

    Stephen Danelutti

  • Less sales people more info – B2B buyers have spoken

    The featured image in this post is based on an ironic state of affairs. Salesforce, arguably the best known CRM platform on the market, first started out life positioning itself as the “no software” company (if you’re in the SaaS business you’ll know what it means). The irony is that a recent piece of Gartner…

    Stephen Danelutti

  • Microsoft 365 customer questions – Future of Work Vision and Strategy

    Question: We need to work on a Future of Work (FoW) Vision and Strategy, can you share a good framework for arriving at one and managing its implementation as well as Microsoft’s own Vision and Strategy for FoW? Answer: Now I cannot share what was provided for the second part of the question, but I…

    Stephen Danelutti

  • 21 essentials for the digital enterprise in 2021

    I was asked a question the other day from someone wanting to know what would be required to become a fully digital company. Big question I know and I didn’t have much time in which to answer. I came up with a fast list. This is an attempt to remember and add to it but…

    Stephen Danelutti

  • Gartner survey of Board of Director intentions 2021 – Digital

    Gartner has just published a press release with some data on the survey they conducted amongst 273 people serving as directors or members of corporate boards of directors in US, Europe and Asia-Pacific. I’ve highlighted two of the stats that stood out for me in the infographic. But first, for the one, I had to…

    Stephen Danelutti

  • An employee experience update – thought leadership from Microsoft

    Microsoft, with its Employee Experience Platform called Viva, is driving some serious thought leadership for the category and since I work there and picked up on this (disclosure), I thought I would share.

    Stephen Danelutti

  • Productivity – we have a problem

    There has been a flurry of bad press for productivity recently, especially in relation to remote work, but in general too. This is not entirely a new thing – see this pre-pandemic post from a Global Government Forum on The productivity problem: causes, consequences and cures. Two recent discussions around productivity have spurred on this…

    Stephen Danelutti

  • Business Apps are Booming – Catch the Wave

    Stephen Danelutti

  • Minding the accelerating technology gap

    Even if every company is now a tech company, there is still a massive gap between the early and fast adopters and the laggards. It goes beyond the chasm of initial technology adoption because now the assumption is all companies have to be using technology in some form or other to compete. The question is…

    Stephen Danelutti

  • Anatomy of clever marketing – Nespresso gets personal and location based

    I received a newsletter in my inbox from Nespresso a week ago and I was so impressed I thought it worth sharing. Take a look at the screenshot below accompanied by a few brief comments.

    Stephen Danelutti

  • Beyond onboarding – growth hacking adoption of your product with customers

    NOTE: Enterprise technology and Microsoft 365 (M365) customers are predominantly the context for this post but hopefully it is still useful more broadly. In this context, I define onboarding as the set of activities related to the initial provisioning and orientation of a technology for users. It should ensure that users have seamless access and…

    Stephen Danelutti

  • The post pandemic organisation’s hierarchy of needs

    This is a long overdue follow-up to a piece I doodled and wrote about way back in 2016: The Modern Organisation’s Hierarchy of Needs. For two main reasons its due an update. The clue to the first is in the original title. Anything that lays claim to being modern needs a revisit at least every…

    Stephen Danelutti

  • Marketing sales and customer success for 360 degree effectiveness

    In line with some recent work I’ve been doing working with colleagues in sales and marketing, I created a doodle and had some brief additional thoughts around this topic. These thoughts in the form of a DanelDoodle are a little heavier on the sales side. I do work very closely with sales people because I…

    Stephen Danelutti