InnerVentures

  • Employee Experience platform offering grows with new Microsoft Viva modules

    I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related fields and I also want to use these posts as a way to collate all these new developments so I can add them to the…

    Stephen Danelutti

  • Features that delight – mostly – chat to self

    No I’m not going mad. As the old adage says, the first sign of madness is talking to yourself. Thankfully, there is this BBC Science Focus magazine’s perfunctory dismissal of that and anyway, that’s not my point. I’m referring to text based chat, be it on mobile or PC and regardless of App, which is…

    Stephen Danelutti

  • Microsoft 365 customer questions – Service BOTs in Teams

    Question: Can you help us to overcome a challenge our users face in how they currently access IT and HR related information, FAQ’s and create support tickets covering issues in both areas or departments? Answer: For the answer it is probably best to just share the two slides I used to capture the issue and…

    Stephen Danelutti

  • 3 reasons retailers are leading at the intersection of employee and customer experience

    This post is related to a trend I am watching: Employee Customer Experience Connection. My thinking is captured in the title, in essence. It came to me on discovering the video from Samsung after which I have also added some additional thoughts: This is really inspiring and makes total sense. It’s well within the realm…

    Stephen Danelutti

  • Considering Microsoft Teams as a Platform – get started with App templates

    In several foundational pieces I have written about Microsoft Teams as a Platform (disclosure). This post gets to some of the detail and focuses on a simple way to get started with use of App templates in Teams. This is a big focus of my work with customers at the moment and I give an…

    Stephen Danelutti

  • Mindfulness in the enterprise – enlightenment attained

    For good reason (escalated by the COVID-19 pandemic), enterprises realise they need to ensure employee’s mental wellbeing is taken care of. Also that employees are helped to better take care of themselves. It’s in the enterprise’s interest. Activities geared to supporting them are booming and IT and HR departments are driving them. Mindfulness practice is…

    Stephen Danelutti

  • Microsoft Teams in 5 – collaboration at the core

    I’m often asked what Microsoft Teams functions I focus on. With so many options, it’s not so easy to answer. I tried in 5 slides and under 5 minutes. These are some of the things I think will make you a super collaborator.

    Stephen Danelutti

  • The reinvention of normal at work

    There are key activities and those leading them at the heart of the changes happening at work as a result of the pandemic. Some are quick to adopt them and others not. Then there are those that will unfortunately not survive. Activities focus on events, remote work and learning.

    Stephen Danelutti

  • The hidden cost of complexity in enterprise software

    It’s an unfortunate side effect of growth that when your enterprise software goes hyperscale in a growing market, you will need to accommodate an ever expanding set of customer demands for new functionality. Doing so fends of competition but adds complexity and friction to the user experience. It can even be counter-productive and lead to…

    Stephen Danelutti

  • How to make your activities pop in Microsoft Teams 💥

    I’m often asked by customers how they can make things stand out in their Teams activities. It’s often when things have taken off on Teams in their organisation and activities starts to explode. Standing out when things are quiet is easy, when there is a flood of information and messaging, not so much. So I’ve…

    Stephen Danelutti

  • Balance customer success at scale with high touch when new demand spikes

    I’m extremely lucky to work in a space that supports remote working, where demand is booming. COVID-19 has driven demand in the opposite direction for many, effecting their very existing. For the lucky few, it can also be something of a double edged sword. Supporting your customers the right way regardless, is crucial.

    Stephen Danelutti

  • Corona as a catalyst for teamwork customer success and AI

    I wouldn’t be the first to jump on the Corona Virus bandwagon, if that’s what I was trying to. No, I’m simply observing the ways I see others doing so, with varying degrees of success, and for good and bad reasons. Mostly it’s a way to conflate the unintended impact it is having, or where…

    Stephen Danelutti

  • Microsoft Teams Live Events and the new channels of work

    I’ve just come off a week of successfully helping a customer run a Microsoft Teams Live Event for an annual event they run. The nature of the event they ran last week was to showcase innovation by the IT department to the rest of the organisation. This was the 5th such event being run in…

    Stephen Danelutti

  • Effective Meetings and Collaboration at work and Microsoft Teams

    I’m often frustrated with how meetings are misused and ineffective at work. I know I’m not alone 😬

    Stephen Danelutti