• What I do at work – a Mum’s explanation

    A thought rocket and DanelDoodle in the form of an Instagram story that simplifies just enough but doesn’t dumb down. This was an interesting exercise. I often need it for work and it’s good to think of it in such simple terms. It’s often put to startups to explain their ideas so their Nan or…


  • The art of innovation

    The art of innovation is about thinking new things and doing new things. And it’s for individuals or companies. Don’t worry about being consistent and perfect, that’s for the dead. Innovators are dynamic and imperfect, always thinking and trying new things, experimenting. This is a new format I’m trying – a quick thought rocket with…


  • In an age of more the value of less

    As the featured image suggests, this is a thought rocket, some sensemaking on the fly – essentially some quick thoughts on a recent development, announcement, something random, etc. In this post, it’s the latter, and I’m experimenting with a new format. The format is basically an Instagram post with multiple images I created, in a…


  • Thoughts on thought rockets

    Thought rockets are especially useful when you have limited time. In this context they are useful in channelling your thoughts and getting to the core of what you are doing or trying to say fast and effectively. I especially enjoy it while writing. Sometimes you should subject yourself to this pressure even when you don’t…


  • Collaboration doesn’t happen in a vacuum – be intentional and contribute

    One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, who wants to look to themselves for blame. But I am astounded sometimes by the naivety and logic. And its not as if virtual collaboration…


  • Framing your customer success efforts for success

    In your customer success efforts, especially when you are going deep with several high touch engagements, you have to think about how to spread yourself for maximum effect. It may be exacerbated when you have several customers each with several engagements. How do you choose what will benefit the customer the most with scarce resources…


  • The rental mindset and path to freedom

    Nothing is ours, not even our bodies. We always rent never own. This is liberating. I have written about this before in the context of products and commerce: The end of ownership and the rise of usership. But I am referring in this post to a mindset, a way of seeing things that can lead…


  • How Microsoft Viva can drive Performance – Correlating and Tracking Business Outcomes

    I’m doing a lot of Microsoft Viva work with customers (disclosure) as well as working on a trend report on a related subject, so I am constantly thinking about where this work leads to. The obvious question is what kind of business outcome you are trying to achieve and how do you measure it. This…


  • The compelling reasons to find and trust your inner voice

    Ironically, the basis for this post was formulated after reading the thoughts shared by the author of a book I am currently reading, which in turn is based on the thoughts of someone else. The essence of the thought is that too often we are swayed and influenced by others rather than finding and trusting…


  • Everything can change except values

    I’m reminded of this truth in the title which comes from an early interview with Tim Cook of Apple I discovered the other day that I had bookmarked. It is focused on the technology business and it’s an observation on how Steve Jobs worked and it really resonated with me. It can easily transcend the…


  • Hackathons the MVP and lean startup

    I’ve been doing a lot of work recently supporting customers with their hackathon efforts. It’s been especially focused on use of Microsoft Power Platform and Teams as core technology platforms underpinning the hackathons. I captured a best practice story about that and this is based on the many hackathons I’ve been involved in over the…


  • 3 ways to automate WordPress and improve content creation

    This is a test post to some degree as well as an explainer. I’ve been trying to work out the best way to get a post out without needing to tend to some of the tedious chores of publishing a post every time. I want to get those out the way fast so I can…


  • 3 reasons retailers are leading at the intersection of employee and customer experience

    This post is related to a trend I am watching: Employee Customer Experience Connection. My thinking is captured in the title, in essence. It came to me on discovering the video from Samsung after which I have also added some additional thoughts: This is really inspiring and makes total sense. It’s well within the realm…


  • Thought Rocket: I tweet therefore I am

    I tweet therefore I am is a gloss on Descartes I’ve reinterpreted this last year. Cogito, ergo sum – I think, therefore I am. A philosophical statement that was first made in Latin by René Descartes. My take is a modern twist on that because I don’t believe in it. What I am referring to…