Dharma Hacker, Sense Making

Homo Deus and the cosmic dance between humans, mind and machine

I’ve just come back from holiday where I read Homo Deus by Yuval Noah Harari.

It focuses on many things and chiefly the direction is forward looking, as opposed to his first book, Homo Sapiens, which looked backward from whence we have come.

One aspect I was fascinated by was his account of the recognised decoupling of consciousness and intelligence and how this might play out in the future given the rise of “machines” and their impact on humans.

With machines and technology getting bad press of late, I thought it would be useful to highlight the positives that I see.

It’s very much in line with my take on Dharma Hacking – more below.

I created a #daneldoodle of course, to summarise my thinking. Here it is:

And some added notes to elaborate:

Why the Dharma Hacking in the title? There is more here on what it is but essentially it is based on the the interplay between humans finding our way, developing our mental capacity (especially consciousness) and using technology to help.

We have only just scratched the surface in terms of expanding our known mental states and utilising our super consciousness.

Technology, far from being the bogey man that it currently is, can greatly help us get there.

It plays its role (intelligence), we play ours (consciousness), in a unique cosmic dance of creativity.

In this past post (The post robotic AI age and the role of creativity and innovation) I think I was somewhat deluded in my belief of what will distinguish humans based on their unique skills in the future. Intelligent technology will be able to master these skills and are already (see next point) but it will be advanced levels of consciousness (super consciousness) that will be our unique differentiators.

AI and Super AI is already doing credibly well with being creative and innovative. Check out the comments in this video I uploaded a while ago of famed theoretical physicist and futurist, Michio Kaku (you’ll need to view the video on YouTube for that). He also it appears, was deluded.

How technology will help us develop our consciousness and to what ends is outlined in some of the elements I position in the doodle. Essentially it is between the island on which we currently find ourselves with our known mental states and the antipodes of the mind as I call them. I’m not sure what these supporting roles and end states all are yet but I will be exploring further – watch this space 😊

Future of Work, Sense Making

Thought Rocket: State of Enterprise Collaboration

As the title of this post suggests, this is a very quick thought on the state of enterprise collaboration, mostly captured in the form of a DanelDoodle – the one above. Some added thoughts/considerations:

  • In my view, each new phase supplements the last, not replaces and all products and forms of activity still exist and have a place today. But there is a natural, progressive emphasis.
  • There are many other products, I have just highlighted the major ones, no offence to the ones I left out 😁
  • The penetration & value axis is wildly subjective and not intended to be accurate. Also because it conflates two characteristics it will be difficult to judge accurately. It’s just a stab at plotting what’s important.
Customer Success, Sense Making

Thought Rocket: Anatomy of a Perfect Customer Success

I captured a few simple points in a video a few weeks back in a flash of contemplation (hence thought rocket). Other than capture and share it here I wanted to elaborate a little. First the video:

The first thing to say is that customer success is not an isolated event or activity and this video and its content should not be taken to mean that.

Customer success is a series of purposeful activities or events which over time lead to the customer achieving their intended outcomes.

That is my super simple definition specifically as context for this post.

The 5 points captured in the video are merely outcomes that can be captured at any given time and may characterise a single moment of success. There could be many others. These are my top five. These and the others happening repeatedly over time would constitute long term customer success. This would be the true customer success.

So now onto a wee bit of elaboration on each of the 5 points because this is a thought rocket after all and I don’t want to over think it.

1. Outcomes

Probably the most important thing about any short or long term success is that a business outcome is achieved. Of course the ideal is that it is positive and satisfies the customer but I would also say that it should be the result of purposeful intent. That means you achieved what you set out to achieve. Unintended outcomes can happen and you can even allow for those and they can be of greater consequence. But better would be those that were achieved as a result of purposeful cause and effect planning because this can lead to repeat-ability.

2. Stories

Being able to capture a success in a way that it inspires greater use, adoption, success and value creation is best. Not all successes can be made into a great story. Stories are what capture the imagination and drive greater momentum but the detail of that is for another post.

3. Reuse

If the success can be reapplied in the same area (team or department say) or ideally even more broadly (another team or even department or company) then so much the better. This again drives further use, adoption and success and is fundamentally a scale lever.

4. Measurable

The ability to quantify or qualify the success in some way greatly increases the value of the success. Nothing succeeds like tangible, measurable success. Especially if it fits in with predefined targets you intended to achieve and then you blow them out the water. I’m talking KPI’s baby 🎯 😁

5. Permanence and impact

If it succeeds in changing behaviour and sticks then so much the better. Most customer success efforts are oriented around driving a change in behaviour so that different outcomes are achieved. This is most often the promise of the new technology being sold, implemented and adopted. So this becomes “très importante”.

What else, what have I missed, what would be your top 5 – let me know in a comment if you dare 😜

Sense Making

Thought Rocket: The Conversation is the Collaboration

Workplace chat is something I am heavily focused on at the moment, i.e. my customers use of Microsoft Teams. Either through lack of knowledge or legacy thinking, I’m faced with initial confusion. This quick video aims to tackle that.

I’m trying to emphasise that it’s not about the many things I get asked to address first. After doing a demo, often the immediate questions are around how to structure files and folders, Teams and the different environments themselves, how to organise Teams and Channels, Tabs, etc.

I try get to the essence of a tool like Teams. For me it’s first and foremost about the conversations – in channels or chats. That is where the essence of teamwork and collaboration happen. Get that right and then the structure will flow – that is the right order and based on getting the hard but most impactful stuff done first.

That is the essence I am trying to distil in the short video which is a play on Marshall McLuhan’ famous view on the Medium is the Message. So since this is a thought rocket, a super quick view on things expressed in a short video, doodle or blog post, I’ll leave it at that and for you to make of it what you will.

Sense Making

Thought Rocket: Persona’s and knowing your users

I put this simple video together the other day. I shared it on LinkedIn and it got some good feedback – check the comments. The post and comments go in to more detail in terms what I was thinking and how responses helped me flesh it out a little. So herewith, the video: