• Features that delight – Copilot Agents

    This post and video is not so much about a single feature but a series of them. I still focus on and demo a set of capabilities that are tightly bound together. The scenario is essentially to build a focused Copilot Agent in a very simple, intuitive way. It allows one to query and retrieve…


  • Future of HumAIn Work – Human Centric AI Transformation

    As I work on a new trend report, this one titled Future of HumAIn Work, I am researching, thinking and synthesising as I go. To help me and publicise this ongoing work, I’m writing posts and also creating videos. This post contains a video I put together covering one aspect – Human Centric AI Transformation. The…


  • How to align your Employee Experience with your AI Transformation efforts

    This follows my last post in which I shared a video to explain the importance of internal communications with employees for AI Transformation efforts as well as documenting a good approach and “how to” for video creation. This post zooms out to cover the broader employee experience and how to align this to your AI…


  • Video for communicating with attention sapped employees

    As if TikTok, Instagram’s Reels, and Snapchat haven’t zapped Gen Z’s attention spans enough, YouTube is now experimenting with a feature that allows users to automatically jump to the best parts of a video. How to create effective employee communications in light of such an environment is what prompted this post. I work with customers on many aspects…


  • Future of humAIn work – technology adoption

    As I work on a new trend report, this one titled Future of HumAIn Work, I am researching, thinking and synthesising as I go. To help me and publicise this ongoing work, I’m writing posts and also creating videos – sense making essentially. This post contains a video I put together covering one aspect – technology…


  • Sense Making with ChatGPT – Office vs Remote Work

    A sense making session I recorded focused on the trade-offs between office and remote work for employer and employee. It makes use of good old fashioned human thinking (that’s moi I’m referring to 😉) but sense checked with ChatGPT (as a way to test ChatGPT). I think this summary says it all but watch the…


  • Features that Delight – Outlook Calendar Board

    The new Calendar Board view is only available in Outlook Web App at the moment but coming to the client soon. It is a delightful tool that still lets you work in calendar view but add a whole host of Applets and integrations alongside it in a zoomable canvas – very productive indeed. There is…


  • Microsoft Teams and CRM for Sales Productivity

    Bringing CRM tools into Microsoft Teams makes sellers more collaborative with the intention of making them more productive, ultimately to drive top line growth. Microsoft where I work (disclosure) positions this as collaborative Apps that keep you in the flow of work. I’ve already written about the work I am doing with customers on this…


  • 3 reasons retailers are leading at the intersection of employee and customer experience

    This post is related to a trend I am watching: Employee Customer Experience Connection. My thinking is captured in the title, in essence. It came to me on discovering the video from Samsung after which I have also added some additional thoughts: This is really inspiring and makes total sense. It’s well within the realm…


  • How to view the guides developed on this site – PDF

    I’ve just completed a new trend report and I am making it available for purchase and download as a PDF. I wanted to explain why and how best to consume it. I did cover the why on both the page where you can buy it and where I provided some background but here is a…


  • Hyperconnected business and driving the next level of productivity with collaborative apps

    This title is not really mine and comes from some of the headline announcements at Microsoft Ignite which took place this week. I have an interest since I work there (disclosure) and write about these things, collaboration especially. In this post I want to unpack one of the themes and product announcements. The theme is…


  • Jobs of the future will be what robots cannot do

    The title of this post actually comes from a video I viewed on Big Think way back in 2016. It was a short video by renowned American physicist, Michio Kaku. I’ve just searched the site extensively to try and find it again but couldn’t. Good thing I downloaded a copy at the time and uploaded…


  • Everyday Productivity with Microsoft 365