InnerVentures

  • Metrics that matter in Customer Success

    I had an interesting conversation on LinkedIn the other day. It was based on a retrospective view of the customer success profession which I had written about on the State of Customer Success in 2018 after attending a conference. I captured the essence of the conversation in a DanelDoodle and discuss briefly here.

    Stephen Danelutti

  • Mood Music – Always Afternoon

    Especially for lazy Saturdays…

    Stephen Danelutti

  • Two brains on “Everything as a Service” for the price of one

    These are some thoughts captured and co-written by Stephen Danelutti and Jason Noble, two long time contributors to the world of Everything As a Service (XaaS) who met recently. We realised our common background and insights and decided to produce this combined thought piece – hope you enjoy.

    Stephen Danelutti

  • Hacking humans – welcome to the new frontier

    Yuval Noah Harari, author of Sapiens and Homo Deus, among others, makes a powerful commencement speech in this recent video. As a Dharma Hacker I subscribe to the view that we are hackable. It’s how its done and to what end that is important. Some more thoughts on that and the video, in addition to…

    Stephen Danelutti

  • Video Vibes – Perpetual Motion

    The title of this video/song says it all and just makes me want to move…

    Stephen Danelutti

  • The power of yes and no

    Saying yes to anything is very powerful. It is an empowering statement. It seems more positive than saying no. You can say yes to a request or yes to a question about an action, like, “should you do something” or “can you achieve something”? In both cases, our overpowering desire will be to say yes.…

    Stephen Danelutti

  • The power of yes and no. Saying yes to anything is very powerful. It is an empowering statement. It seems more positive than saying no. You can say yes to a request or yes to a question about an action, like, “should you do something” or “can you achieve something”? In both cases, our overpowering…

    Stephen Danelutti

  • MoodBoards – Kind of Composed

    Stephen Danelutti

  • The business of culture change in the tech industry

    I had interesting chats with customers and colleagues recently that I wanted to capture and share. The context was enterprise collaboration technology but I also wanted to expand a little on the increasing business of technology’s influence on culture more broadly and vice versa. It probably raised more questions than answers.

    Stephen Danelutti

  • As a Service trend research – customer solutions

    This is a topic I will be covering as a chapter in my As a Service trend report. It’s not entirely dissimilar to one of the other chapter topics I will be covering and have written about here: As a Service trend research – products to services.

    Stephen Danelutti

  • Pay attention, learn and love – a #blm statement

    I want to say something. It seems that to stay silent makes one complicit. And yet…

    Stephen Danelutti

  • Microsoft Teams in 5 – collaboration at the core

    I’m often asked what Microsoft Teams functions I focus on. With so many options, it’s not so easy to answer. I tried in 5 slides and under 5 minutes. These are some of the things I think will make you a super collaborator.

    Stephen Danelutti

  • Wise words – morning inspiration

    There are certain days which seem to cry out to be filled – mornings that plead for action – the atmosphere vibrant with expectancy and high, heroic challenge, and this was such a morning. From Mr Pye by Mervyn Peake – Filed under Literature/Poetry/Prose

    Stephen Danelutti

  • Video Vibes – Slo Mo

    This video and the music 👉 bliss 🌅 Everything seems so much better when it’s slowed down …

    Stephen Danelutti