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SenseMaking from the Web
This is a collection of articles curated during the holidays as I took a break from writing. It’s a full list but as always, some top quality research, writing and insights covering artificial intelligence, storytelling, innovation at the state or country level and critical thinking. Back to regular writing schedule soon ✍🏽💪🏽 Seeing the ‘big…
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Features that delight – Copilot Agents
This post and video is not so much about a single feature but a series of them. I still focus on and demo a set of capabilities that are tightly bound together. The scenario is essentially to build a focused Copilot Agent in a very simple, intuitive way. It allows one to query and retrieve…
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SenseMaking from the Web
This large collection has a decidedly end of year feel. Topics have been categorised and summarised below. Top of the list is unsurprising but some old favourites too. AI and TechnologyArticles discussing how AI agents are replacing traditional enterprise applications and how companies like Accenture and Nvidia are scaling them for business use. But all…
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Agents are the new Apps in the enterprise
AI agents, particularly Copilot agents, are increasingly replacing traditional enterprise applications by integrating intelligent assistance directly into workflows. This shift allows users to access powerful tools and insights without navigating complex software interfaces, streamlining processes and enhancing productivity. By automating routine tasks and providing contextual support, Copilot agents make it easier for teams to collaborate…
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Ode to Cape Town and OuterVentures
Time out from work on vacation is so precious and can have so many amazing benefits. Especially when you do it right. There are many ingredients to doing it right. I’m so grateful for the vacation I was able to take with my family recently. I captured some aspects of it and the ingredients and…
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SenseMaking from the Web
Unsurprisingly, as the cacophony around AI reaches fever pitch, this is a collection of articles on the topic. It’s so funny how much that is written is reactive and short term in its perspective. Few take the long view and understand the arc of change we are about to undergo. The impact AI will have…
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Major forces shaping the future of work
It’s mind blowing, the forces shaping how we work and will work in the future. They can be overwhelming or exhilarating, depending on your view, but you can’t ignore them. And they will be different depending on your viewpoint. These are mine. I met someone on LinkedIn. From an initial chat we progressed to a…
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What I do at work – a Mum’s explanation
A thought rocket and DanelDoodle in the form of an Instagram story that simplifies just enough but doesn’t dumb down. This was an interesting exercise. I often need it for work and it’s good to think of it in such simple terms. It’s often put to startups to explain their ideas so their Nan or…
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SenseMaking from the Web
This week the focus is predominantly on the next stage of AI adoption and maturity in the enterprise. Agentic AI is a class of artificial intelligence systems designed to act as autonomous agents. They are capable of performing tasks, making decisions, and interacting with their environments without requiring direct human intervention. Their environments can be…
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New adventures in Generative AI
This post is about two new services launched by Microsoft and Google. The first is a reworked AI companion for consumers: Copilot but not as you know it. The other is NotebookLM by Google, a cool new AI powered research assistant. The space is hotting up. I’ve only just toyed with both tools so this…
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SenseMaking from the Web
This week, there’s a good critique of the now widely read piece by Paul Graham. In it, he discusses effective ways to manage at different stages of a company, startup to mature company. Deloitte has a good snapshot on the state of Gen AI in the enterprise. Then there’s articles on transformation, innovation and a…
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The discounted innovation in Software as a Service
I work with enterprise software customers in a post-sales role. I’m often asked to justify the ongoing costs that are part of the SaaS model, i.e. subscription based. Here are my thoughts that I am going to share next time I am asked. I like to think of it as discounted innovation. To begin explaining…
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Information is not truth
AI will add to the info overwhelming us. Resisting the delusion that info equals truth, especially when it reinforces our biases, will get harder. Truth takes time, energy, money and individuals, nations and enterprise benefit when we invest in it. I say this after watching MSNBC’s Ari Melber interview Yuval Noah Harari on his new…
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The future of customer success is not human – part 2
I wrote part 1 way back in 2017: The Future of Customer Success is Not Human. Things have certainly come a long way. For one, I was talking about automation at the time. Now it’s all about AI which has progressed in leaps and bounds. I was also focused on customer success then, as a profession.…
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