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Agentic AI
This guide provides a concise, practical roadmap for organisations aiming to move beyond AI experimentation into scalable, value-driven deployment of agentic AI solutions. It is based on my last years’ experience working in this area at Microsoft (disclosure) where I’ve been deeply involved in various projects with multiple customers. I am also experimenting heavily outside…
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Running Hackathons
This guide is born out of my work at Microsoft (disclosure) and beyond. No sensitive information is shared in this guide. These are short, informative guides created using Canva and made available in PDF files you can download and read on the go (they are optimised for mobile). Here is a post on how to best…
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As a Service
I’ve written two trend reports before this one, both available only on iBooks. I chose iBooks because my intended audience were most likely to have the devices that can access them. This time for my third, I’m moving away from iBooks and I created it in PDF. The intention is the same with regard to…
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Experience and Subscriptions
Customer Success Managers are the workforce of the experience and subscription economy. Usage is the currency of the customer success manager who in turn is the custodian of success. That success can be quantified through customers (or users) of a technology platform, using a platform and deriving value from it.

