• Agentic AI

    This guide provides a concise, practical roadmap for organisations aiming to move beyond AI experimentation into scalable, value-driven deployment of agentic AI solutions. It is based on my last years’ experience working in this area at Microsoft (disclosure) where I’ve been deeply involved in various projects with multiple customers. I am also experimenting heavily outside…


  • Running Hackathons

    This guide is born out of my work at Microsoft (disclosure) and beyond. No sensitive information is shared in this guide. These are short, informative guides created using Canva and made available in PDF files you can download and read on the go (they are optimised for mobile). Here is a post on how to best…


  • As a Service

    I’ve written two trend reports before this one, both available only on iBooks. I chose iBooks because my intended audience were most likely to have the devices that can access them. This time for my third, I’m moving away from iBooks and I created it in PDF. The intention is the same with regard to…


  • Thought Leadership

    After dissolving the business I had started (more on that here: Birth of Enterprise Social) I continued using the brand to create a platform for thought leadership. I originally had some thoughts around thought leadership (funny that :) in an enterprise environment but decided to put it into practice for myself – see diagram for…


  • Collaborative Workplaces

    I’ve worked on several software product development, implementation and support projects (owned many too from a company owner point of view – more on that here: Birth of Enterprise Social). A lot of them have centred around supporting collaborative workspaces. That is to say the use of social technology platforms to facilitate collaboration, content creation and…


  • Experience and Subscriptions

    Customer Success Managers are the workforce of the experience and subscription economy. Usage is the currency of the customer success manager who in turn is the custodian of success. That success can be quantified through customers (or users) of a technology platform, using a platform and deriving value from it.