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5 ideas who’s time has come

This was more fun (to doodle) than anything else. But there is some data to back the ideas up, or at least sources I used to make my points. More than anything though, these 5 ideas are deep rooted feelings I have based on reading and experience over time. Anyway, here are some of my sources.

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Update on As a Service Trends

Sources for image gallery plus other related articles:

Culture: The Biggest Challenge in Getting the Subscription Model Right

MaaS transit: The business of mobility as a service

The first era of SaaS ends: ‘Best of breed’ was prelude to ‘systems of delivery’

Smart Growth: the Case for Measuring Brain Capital

Customer Experience Redefined: Insights From Chief Customer Officers on the Frontlines

Top 10 IT & Technology Buzzwords You Won’t Be Able To Avoid In 2021

Cisco launches Cisco Plus, a step toward network as a service

Artificial Intelligence as a Service Market Current Development, Growth Rate by Manufacturers – Microsoft, Google, Bigml, IBM, Amazon Web Services, SAP, FICO, SAS Institute, Baidu, Intel, Salesforce

How Subscription Platforms Have Become Revenue-Generating, Real-Time Fan Clubs

Sustainable Fashion: Where the Circular Economy meets the Subscription Economy

Subscription and Usage Management Technology Needs for the Modern Economy

Be more Zoom! COVID’s ‘wake-up call’ to business will fuel Subscription Economy growth, says Zuora CEO Tien Tzuo

Which Streaming Service Has the Most Subscriptions?

In the As-a-Service economy, ‘subscription’ without ‘service’ just won’t fly

Council Post: The New AAS Economy: Why The “As A Service” Sector Is Booming

Can the Subscription Economy Save Financial Services?

Employee customer experience connection – infographic

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State of a category – customer success 2021

I’ve been in this space formally for almost 10 years now. I say formally because I’ve been doing the work a lot longer, just under another name. I’ve been passionate about it all these years and still am but after that long, you’ve got to question things. I’ve written on the state of customer success twice before, in 2017 and 2018. This is not such a post since they were in depth pieces based on the annual Pulse events run by the category builder Gainsight. This is just a simple temperature check, for my own sanity if nothing else.

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Two brains on “Everything as a Service” for the price of one

These are some thoughts captured and co-written by Stephen Danelutti and Jason Noble, two long time contributors to the world of Everything As a Service (XaaS) who met recently. We realised our common background and insights and decided to produce this combined thought piece – hope you enjoy.

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As a Service trend research – customer solutions

This is a topic I will be covering as a chapter in my As a Service trend report. It’s not entirely dissimilar to one of the other chapter topics I will be covering and have written about here: As a Service trend research – products to services.

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As a Service trend research – products to services

One of the chapters I am covering in a trend report I am working on (As a Service Trend) will explain how even tangible products can be open to “servicification” and purchased or subscribed to. For example, razors for personal grooming, cars for transport, fork lifts for logistics, etc.

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As a Service trend research – technology ecosystems

One of the chapters I am covering in a trend report I am working on (As a Service Trend) will focus on technology ecosystems. Technology is fundamental to all of the solutions in the new As a Service sphere because of the connection it provides to data, between customer and provider, to physical things, etc. From an ecosystem point of view, I will also be touching on technology platforms as well as looking at the organisation as a platform – a view being explored by many.

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150 Million reasons the subscription economy is real

Amazon.com recently announced financial results for its fourth quarter ended December 31, 2019 – Source: The Information. Amongst all the announcements is the staggering figure referred to in the title, in relation to Prime membership. From the announcement:

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Ways auto industry can transform with As a Service and employee experience

The automotive industry is scrambling to transform itself in various areas: green (move to electric); smart (move to connected), etc. Much is being driven by nimble startups like Tesla, unencumbered by legacy concerns. This post focuses on two two areas that could further drive the turnaround and may be even more important because they are in white space.

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The engine of the subscription economy

I read this article the other day: 4 Reasons Why Salesforce Could Acquire Zuora. I’m writing this trend report: As a Service Trend. Two of the chapters I will be covering are Subscription Economics and Technology Ecosystems. Point 2 in the first article linked above gets to the heart of and intersection between these two chapters and this post is a way to explore the topics.

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Update on As a Service Trends

The latest and greatest posts and research on the subject and these are all being tracked with a tag here. I include Customer Success in this being a subset of the As a Service trend but I’ve added it under a separate section.

Customer Success