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What I do at work – a Mum’s explanation
A thought rocket and DanelDoodle in the form of an Instagram story that simplifies just enough but doesn’t dumb down. This was an interesting exercise. I often need it for work and it’s good to think of it in such simple terms. It’s often put to startups to explain their ideas so their Nan or…
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Seeds of potentiality and growth mindset then lived experience
“Concerning all acts of initiative (and creation) there is one elementary truth, the ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then Providence moves too.” This is a quote from W.H. Murray, penned during or after a Scottish Himalayan expedition he was on and it’s a fitting…
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In an age of more the value of less
As the featured image suggests, this is a thought rocket, some sensemaking on the fly – essentially some quick thoughts on a recent development, announcement, something random, etc. In this post, it’s the latter, and I’m experimenting with a new format. The format is basically an Instagram post with multiple images I created, in a…
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Reflections in the transitional void
This last post for the year comes at a great time for reflection, on what passed in the year before and what is to come in the year ahead. The welcome lull that the festive season affords is one of my favourite times not just because I get dedicated time to spend with family. I…
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When life and the Bots beat down – Art
We are going through trying times – economically, politically, environmentally, etc. While these times should pass, at least in some areas, the pace of technological change likely wont. If anything, it will speed up. A case in point, recent announcements in AI which I am writing about. As much as I am a technophile, it…
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Digital Transformation and the human wall of resistance
This DanelDoodle is a play on an original Tom Gauld cartoon and I create it with the utmost respect for a master doodler and sense maker. His cartoon, which I cannot find on his site that I linked to, was around (social) revolution – part in brackets mine. Mine focuses on an area of work…
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Cutting bureaucracy – 5 ways to sharpen your scissors
I’ve been on the case for cutting bureaucracy before in relation to my profession, customer success. Beyond that, there are so many good reasons for doing it. It’s the bane of modern life and often the preserve of large, monolithic organisations. But no one is immune and especially in an already chaotic and complex world,…
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Unlocking Potential
I’d like to think this is one of my superhero skills. Maybe it’s because of the mentoring work I do. I am often trying to figure out, with the individuals in the company’s I mentor, or simply the individuals I meet, how to unlock their potential. A lot of the time they are young people,…
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Framing your customer success efforts for success
In your customer success efforts, especially when you are going deep with several high touch engagements, you have to think about how to spread yourself for maximum effect. It may be exacerbated when you have several customers each with several engagements. How do you choose what will benefit the customer the most with scarce resources…
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Choose carefully how you spend your time
I love this quote by Annie Dillard from her book The Writing Life, which I read not too long ago – here is my review if interested. It’s as spartan and to the point as her prose. How we spend our days is, of course, how we spend our lives. Annie Dillard I thought it…
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The rental mindset and path to freedom
Nothing is ours, not even our bodies. We always rent never own. This is liberating. I have written about this before in the context of products and commerce: The end of ownership and the rise of usership. But I am referring in this post to a mindset, a way of seeing things that can lead…
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At the intersection of inner and outer worlds – the individual and company
The inner and outer worlds are indivisible and if you are to make a sucess of yourself as an individual, you need to think of both. When it comes to work, companies also have to think about these worlds, in relation to employees and customers. We have to think about how we, as individuals, bring…
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The SenseMaking Funnel
I’m pretty keen on SenseMaking as a key 21st century skill and I also use it as a main category I write under. In most posts where I use the category, I am writing or doodling (an integral part of the process) to make sense of things for myself and sharing it in case it…
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Navigating the modern work landscape – impact and effort
As things have shifted so dramatically over the last few years and there is no sign of it abating nor of going back to normal, I wondered what that meant for modern work. Time for a DanelDoodle. This is a really high-level view and naturally I will have missed key elements. But I just wanted…
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