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Posted on May 25, 2016December 21, 2016

How to communicate and get what you need from decision makers

I learned of a technique in a training session given to Yammer Sales and Customer Success Management (CSM) staff in 2012. The technique adopts an approach for emailing…

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Posted on May 22, 2016May 22, 2016

Welcome and pointers

@ragnarheil welcome to this site :) Just want to let you know that you can mention users in this site in the standard way using…

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Posted on December 11, 2015March 1, 2018

Hackathons as a key intrapreneurial activity and route to innovation

In my time at Yammer first then Microsoft, I worked with customers to devise a program for running innovation hackathons. It considers more than just…

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Posted on October 18, 2015April 25, 2016

Proposed outline for interviews

This is some high level thinking on the types of interviewees being sought and questions that would be asked. The purpose is to gather feedback…

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@intrapreneurtrends < woohooooo love it, you can even @ mention users on this site (as long as they are users that have been created in…

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∞
Posted on September 25, 2015April 25, 2016

Publishing in the conversations section of this site

This is what it looks like above but its only visible to users logged into the site. It's awesomely flexible and super quick - it…

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My latest trend report

INNERVENTURES

Recent Posts

  • Update on As a Service Trends
  • The role of innovation in customer success
  • Update on As a Service trends

Curated

Below are feeds from the Flipboard magazines I manage to capture good articles on various topics – click on the title to head on over for a longer list.

RSS Innovation

  • Sony opens up internal startup program to anyone with an idea
  • How to Orchestrate Change from the Bottom Up
  • How to run a corporate innovation accelerator?

RSS Customer Success

  • Hate Doing Laundry? No Sweat. Tide Just Announced It’ll Do It for You
  • A Model For Scaling Customer Success
  • 'It's a battleground': Why retailers are turning to subscription programs to build loyalty
InnerVentures
Adventures Inside Organisations
And Of The Mind
Passionately exploring digital and startup innovation, customer success, creativity and mindfulness
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