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Measuring adoption in your AI Transformation efforts – Copilot Dashboard
Measurement is one of the main pillars I covered in this post (in the video): How to align your Employee Experience with your AI Transformation efforts. This post will deep dive on the topic and cover the tool made available to Copilot for Microsoft 365 customers whom I am working with to help them understand…
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Microsoft 365 customer questions – OpenAI strategy and roadmap
What a whirlwind couple of weeks and months. Since OpenAI and ChatGPT landed properly in the context of its relationship with Microsoft, I and I am sure many of my colleagues at Microsoft have been inundated with questions. This is so fast moving its difficult to keep track. I have already shared several posts under…
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Microsoft 365 customer questions – Teams top tips
The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 executives and users that a customer of mine is hosting and has asked me to speak at. It is a deceptively tricky question because there…
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Microsoft 365 customer questions – Viva Amplify boosting internal comms
I have written about Microsoft Viva before, in relation to an employee experience trend report I am working on as well as in answer to other customer questions on the multiple Viva modules being rolled out. As that roll out continues, I continue to address the new opportunities and questions that arise. Past posts below…
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Microsoft 365 customer questions – Teams chat pop out for improved collaboration
Q – How can I chat and collaborate on a file at the same time I was having a chat with a customer on Microsoft Teams and we were discussing the content of a PowerPoint file. The file was open for both of us in the desktop version of the PowerPoint App. I was referencing…
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Microsoft 365 customer questions – Power Platform and Teams Hackathon tips
This was not so much a question as a request to present to all the hackers participating in the company hackathon in a launch event. I put a few slides together, here they are in a pdf below. Below that, a few notes of elaboration on the slides that I think need it. This follows…
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Microsoft 365 customer questions – what and why M365
Question: The customer is just about to launch Microsoft 365 so the decision has already been made about buying and using it. The question was more in relation to a kick off session to all staff in which I was asked to present in 10 minutes what M365 is and why it will add value…
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Microsoft 365 customer questions – Service BOTs in Teams
Question: Can you help us to overcome a challenge our users face in how they currently access IT and HR related information, FAQ’s and create support tickets covering issues in both areas or departments? Answer: For the answer it is probably best to just share the two slides I used to capture the issue and…
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21 essentials for the digital enterprise in 2021
I was asked a question the other day from someone wanting to know what would be required to become a fully digital company. Big question I know and I didn’t have much time in which to answer. I came up with a fast list. This is an attempt to remember and add to it but…
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Microsoft 365 customer questions – Sales Productivity
I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly. This is part of a series of posts where I share them if they can be of help to others. Where I can of course and naturally, not just the questions but the answers…
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Microsoft 365 customer questions – Viva Connections
I’ve decided, while I work in the business of dealing with customers questions on Microsoft 365 all the time (disclosure), either directly or indirectly, I might as well share them if they can be of help to others. Where I can of course and naturally, not just the questions but the answers too. All questions…