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Making sense of SenseMaking – the AI version
I refer to this post as the AI version because here is the human version: Making sense of SenseMaking. That was written in 2016. In the 9 years since, AI happened and is turning SenseMaking on its head, or so I think. At least we have to change how we think about it and what…
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Future of humAIn work – technology adoption
As I work on a new trend report, this one titled Future of HumAIn Work, I am researching, thinking and synthesising as I go. To help me and publicise this ongoing work, I’m writing posts and also creating videos – sense making essentially. This post contains a video I put together covering one aspect – technology…
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Reflections in the transitional void
This last post for the year comes at a great time for reflection, on what passed in the year before and what is to come in the year ahead. The welcome lull that the festive season affords is one of my favourite times not just because I get dedicated time to spend with family. I…
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5 reasons why those using AI will accelerate innovation
I’m talking about how the use of AI will accelerate innovation efforts and outcomes for startups and established companies alike. How those that use AI for these efforts will outsmart and outperform those that don’t. Innovation will be a major beneficiary of AI as the process of innovation becomes more efficient and the management of…
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Future of humain work – research
So in this post I just want to highlight two main aspects of investigation that will likely form part of the trend report. The dynamics of human and AI interactions as research subject I unfortunately cannot share details of a piece of research I have been privy to as a result of working at Microsoft…
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SenseMaking from the Web
Generative AI Could Raise Global GDP by 7% Posted on May 12. Breakthroughs in generative artificial intelligence have the potential to bring about sweeping changes to the global economy, according to Goldman … AI will help us lead more human-centric lives. Here’s why Posted on May 12. The World Economic Forum’s Centre for the Fourth…
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SenseMaking from the Web
Prompts for communicators using the new AI-powered Bing – The Official Microsoft Blog Posted on March 31. • The new Bing, your AI-powered copilot for the web, is now in preview, and you might be surprised at how much it can help us be better at our craft of … A Whole New Way of…
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SenseMaking from the Web
Rethinking Hierarchy Posted on January 27. For all the hype and promise swirling around the idea of eliminating management to create agile, flat organizations, bosses and corporate hierarchies … Creativity training: How to develop creative skills in employees Posted on January 27. By developing skills like divergent thinking and collaboration in the workforce, creativity training…
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SenseMaking from the Web – bumper holiday edition
Communicating with chatbots Posted on January 6. The old saying “work smarter not harder” takes on a new meaning for communicators in 2023, thanks to A.I. text generators. Why it matters: Advanced … What trends will define the world of work in 2023? Posted on January 5. Business leaders could be forgiven for hoping that…
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Microsoft Viva keeps growing – roundup of latest announcements
I have some new announcements to share on this subject, or should I say Microsoft has (disclosure) and the full details are captured in this blog post: Empower and energize employees with Microsoft Viva | Microsoft 365 Blog. In this post I just wanted to capture a few things I think are particularly noteworthy, especially…
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Why globalisation is still important despite headwinds and here is how to leverage it
I’ve just returned from a week in Japan with colleagues from all over the world – the featured image has yours truly pictured in one of sessions we held 😎 I look after Microsoft Japan’s global accounts in EMEA (disclosure) from a customer success point of view – these are global companies with regional operations…
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Infinite experience at the intersection of employee and customer
As I have written a trend report on the subject (Employee Customer Experience Connection), I’m always on the lookout for new indicators that the trend is catching on through the writing or research of others. I’ve found two such pieces just today which are definitely good indicators, especially of the “connection” part. The first is…
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Employee Experience platform offering grows with new Microsoft Viva modules
I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related fields and I also want to use these posts as a way to collate all these new developments so I can add them to the…
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Navigating the modern work landscape – impact and effort
As things have shifted so dramatically over the last few years and there is no sign of it abating nor of going back to normal, I wondered what that meant for modern work. Time for a DanelDoodle. This is a really high-level view and naturally I will have missed key elements. But I just wanted…
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