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Features that delight and distress when switching tech tools

Normally I talk about the former, features that delight, when I review any new use of technology or features I’ve come across. But there is most definitely times when distress is the case. And so in this post I have examples of both.

Spike in delight

First up is a new email app I tried on my PC called Spike. I’m absolutely loving it. They talk about “The power of email. The simplicity of chat.” Therein lies the first surprise, the way they convert email threads into a chat-like look and feel.

But it’s way more than that.

It’s also a very credible note taker. I have tried and use tons of note taking tools from Evernote (now replaced by OneNote) to Outlook Notes, Apple Notes and IA Writer, to name but a few. This is one of the finer alternatives. Most of the simple gif above shows the note functions.

I also love the way it integrates the many email addresses I have into one simple unified feed. And setting them up was no problem at all. I normally use Outlook Web App (in the browser) for work but I have lots of different email accounts on the Microsoft and Google platforms and Spike made short work of bringing them in. Since I do so much work in the browser, I didn’t want to have to open new Tabs for each of my email accounts. I was using the Windows Mail App but that was causing lots of problems with my many accounts.

All in all, email needs disrupting and this tool comes the closest I’ve seen to doing just that. Spike also does a great job of setting you up for success from the get-go with super simple in product guides and communicated instructions.


Migration hell

This is not so much about a feature or tool but more about a technology (platform) selection. For many years I’ve run email with my own domain on G Suite with Google for free. Now that the freeloading has been stopped, as part of a revamp and renaming exercise (to Google Workspace), I’ve had to consider my options.

And it’s how the companies facilitate the consideration of options that has been a bit of a nightmare and distressing to say the least.

Some of the challenges I’ve faced:

  1. Do I stay or do I go. If I want to stay on Google Workspace, do you think they make it easy to establish the cost of the alternatives – short answer, no. You have to go into your account as an administrator and go through the upgrade process and after only a few steps do you find out. The free alternative that I did have insight into does not include email with your own domain which is why I started exploring.
  2. Migrating to M365. I pay for Microsoft 365 already and use email from that subscription with another domain already. My first thought was, can I add a domain to the account after using the handy migration tool Microsoft set up: Perform a Google Workspace migration to Microsoft 365 or Office 365. I had known about the migration tool and thought the automated option would be pretty straightforward.
    1. A question of domains. However, on the questions of domains, although you can add as many as 900 domains to an M365 subscription without paying extra, what I could not find an answer for was whether I could send and receive email from the added domain.
    2. Using domains in email. I use that domain address for many accounts so it was imperative I could communicate with it exactly as it was. Firstly I could find no formal Microsoft documentation that verified I could. And then I found lots of forum topics that said it was only possible to send and receive email from the default domain which I was already using.
    3. Documentation distress. Also in the forum threads, I read that an alternative was to create a shared mailbox and set up the shared mailbox address with the newly added domain – this would allow one to send and receive with that domain email address.
    4. Support heaven. It sounded complicated so I decided to create a support ticket from my Microsoft 365 admin interface. Here was one bright spot – the response was almost immediate and I received a call. It was verified that a shared mailbox was the best way to set things up if I wanted the email address to show to the receiver in its original form (otherwise it will show as being sent from the default address). We tested this on the call and it worked. Here is some detail on how.
  3. In conclusion. Now that I had established I could use my domain, I went back to the migration process. It seems not to be so straightforward and I will likely have issues and spend more time on it than I care to. Not anyone’s fault, it must be complicated. For now I’ve decided to pay for one year of Google Workspace (Business Starter edition) which was discounted for me. I will try and migrate all the accounts with which I use the address with and then stop using that domain for email since its not my primary email.

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