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  • Workplace collaboration on fire but distribution uneven

    Some interesting articles and research have just been published about this exploding market. This is where it started for me: Mapping Workplace Collaboration Startups.

  • Why selling productivity is hard and what to focus on instead

    David Sacks who founded Yammer (the original enterprise social network) alongside Adam Pisoni, knows what it takes to build a business or two. He nailed it in this tweet from the other day:

  • The engine of the subscription economy

    I read this article the other day: 4 Reasons Why Salesforce Could Acquire Zuora. I’m writing this trend report: As a Service Trend. Two of the chapters I will be covering are Subscription Economics and Technology Ecosystems. Point 2 in the first article linked above gets to the heart of and intersection between these two…

  • The product customer success cycle

    This DanelDoodle pretty much speaks for itself but just a few added notes. The feedback loop is the critical element for success (aside from the obvious one – the customer/user being at the centre of everything).

  • Thought rocket: arc of change and bending reality

    As the year closes on a challenging 2019 this brief retrospective on my InnerVentures is preparation for 2020. If it shines a light for anyone else then I am grateful 🙏 I’ve been at the game of workplace change a long time now and sometimes I get despondent. I weary at the lack of change…

  • Microsoft Teams Live Events and the new channels of work

    I’ve just come off a week of successfully helping a customer run a Microsoft Teams Live Event for an annual event they run. The nature of the event they ran last week was to showcase innovation by the IT department to the rest of the organisation. This was the 5th such event being run in…

  • Startup lessons for the workplace

    I discovered this really awesome resource on the BBC – articles and exposes on work life. In it I came across this intriguing concept of Adaptability Quotient in an article: Is ‘AQ’ more important than intelligence?

  • Tech Intensity and the Adaptive Organisation

    Tech Intensity is not my phrase or concept, it comes from the CEO of the company I work for, Microsoft – Satya Nadella first wrote about it here earlier this year: The necessity of tech intensity in today’s digital world.

  • Customer Success Influencers

    Not much elaboration needed but a few words just to be clear about what I am saying in this doodle:

  • A series on attitudes

  • Customer Success outcomes and their causes

    I’m trying to distil the essence in this doodle, often for my own sanity, to help me focus on the right activities in the work I do with customers.

  • Update on As A Service Trends

    It’s been a while since my last update and there’s been lots going on so sit down, grab a ☕ and enjoy reading about a host of new announcements and articles capturing the trend.

  • Effective Meetings and Collaboration at work and Microsoft Teams

    I’m often frustrated with how meetings are misused and ineffective at work. I know I’m not alone 😬

  • Homo Deus and the cosmic dance between humans, mind and machine

    I’ve just come back from holiday where I read Homo Deus by Yuval Noah Harari. It focuses on many things and chiefly the direction is forward looking, as opposed to his first book, Homo Sapiens, which looked backward from whence we have come. One aspect I was fascinated by was his account of the recognised…