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  • For citizen development to work address innovation culture first

    I’m seeing more and more signals driving this trend which has only been around a short while. Gartner describes citizen development thus. Its precursor was the consumerisation of IT. One of the key aspects of this trend was that decision making on the use of software in organisations was increasingly being taken by business users,…

  • 150 Million reasons the subscription economy is real

    Amazon.com recently announced financial results for its fourth quarter ended December 31, 2019 – Source: The Information. Amongst all the announcements is the staggering figure referred to in the title, in relation to Prime membership. From the announcement:

  • Half life of information and necessary rate of learning

    I’ve just recently completed a series of certifications and learning modules for work. This is in addition to the training we have to do every year. It’s a lot of learning and pretty challenging alongside your day job.

  • Ways auto industry can transform with As a Service and employee experience

    The automotive industry is scrambling to transform itself in various areas: green (move to electric); smart (move to connected), etc. Much is being driven by nimble startups like Tesla, unencumbered by legacy concerns. This post focuses on two two areas that could further drive the turnaround and may be even more important because they are…

  • Workplace collaboration on fire but distribution uneven

    Some interesting articles and research have just been published about this exploding market. This is where it started for me: Mapping Workplace Collaboration Startups.

  • Why selling productivity is hard and what to focus on instead

    David Sacks who founded Yammer (the original enterprise social network) alongside Adam Pisoni, knows what it takes to build a business or two. He nailed it in this tweet from the other day:

  • The engine of the subscription economy

    I read this article the other day: 4 Reasons Why Salesforce Could Acquire Zuora. I’m writing this trend report: As a Service Trend. Two of the chapters I will be covering are Subscription Economics and Technology Ecosystems. Point 2 in the first article linked above gets to the heart of and intersection between these two…

  • The product customer success cycle

    This DanelDoodle pretty much speaks for itself but just a few added notes. The feedback loop is the critical element for success (aside from the obvious one – the customer/user being at the centre of everything).

  • Thought rocket: arc of change and bending reality

    As the year closes on a challenging 2019 this brief retrospective on my InnerVentures is preparation for 2020. If it shines a light for anyone else then I am grateful 🙏 I’ve been at the game of workplace change a long time now and sometimes I get despondent. I weary at the lack of change…

  • Microsoft Teams Live Events and the new channels of work

    I’ve just come off a week of successfully helping a customer run a Microsoft Teams Live Event for an annual event they run. The nature of the event they ran last week was to showcase innovation by the IT department to the rest of the organisation. This was the 5th such event being run in…

  • Startup lessons for the workplace

    I discovered this really awesome resource on the BBC – articles and exposes on work life. In it I came across this intriguing concept of Adaptability Quotient in an article: Is ‘AQ’ more important than intelligence?

  • Tech Intensity and the Adaptive Organisation

    Tech Intensity is not my phrase or concept, it comes from the CEO of the company I work for, Microsoft – Satya Nadella first wrote about it here earlier this year: The necessity of tech intensity in today’s digital world.

  • Customer Success Influencers

    Not much elaboration needed but a few words just to be clear about what I am saying in this doodle:

  • A series on attitudes