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The changing influence of culture and technology at work and the battle for the mind
I work in a field that frequently deals with changing the culture of work through managed change engagements. They are most often aligned to new technology adoption or digital transformation efforts. In all this work, the typical influencers present themselves: people, technology and process. I’m exploring the first two in this post and assuming people…
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If music be the food of work play on
I’ve produced some of my best creative work with the right music. It’s often accompanied by coffee, in a coffee shop. But the crucial ingredient is music. Here is a playlist I put together with some of my faves. Chill background music that get my creative juices fired up and don’t distract. Photo by Tim Gouw on Unsplash.
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Internet Trends and the impact on As a Service
Mary Meeker is famous for the insight of her Internet Trend Reports so of course I read them. Two slides stood out in relation to the trend I am tracking and the report I am working on. I captured my views with some annotations.
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All great movements begin underground
A tribute to hip hop and jazz. Music by Crazy P, 3 Play it Cool. Pictures from Unsplash.
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Welcome to the adventures
Thanks for visiting. This is a welcome post to orient you around what this site covers and its core focus areas. Find out more about the author of this site, adventures and latest work by going to the about page. If you look at the sidebar of full posts, a list of categories and tags…
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The end of ownership and the rise of usership
To own or to use is not a new concept. I started grappling with this at least 12 years ago when I worked for a technology division at Sony and we developed a mobile music streaming service with Vodafone. That was in the day before iPhone was launched, before Spotify, when the iPod was on…
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Fighting beaurocracy in Customer Success
Are you a Customer Success leader? Do everything you can to remove barriers in the way of your CSM’s so they have only one thing to focus on: Customer Success
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Beyond Technology Adoption – Business Scenarios with Microsoft Teams
Microsoft Teams is such an incredible work productivity tool. It doesn’t just bring work from other applications into the conversation but the whole tool itself. That plus the ability it offers to structure activities into logical workflows provides perfect context for bringing business scenarios to life. Business scenarios are an important mechanism in beyond adoption to…
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Update on As a Service Trends
I’ve not had a chance to post for a while and there has been a fair bit of activity in the space so I have quite a bit to share. I have also run a few numbers through the data visualisation machine and come up with the infographic at left – feel free to use…
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Update on As a Service Trends
Nuggets from the last few weeks. If you have any similar announcements, reports or good articles, please share in a comment as I’m collecting them for a new eBook / trend report 😁 New EV startup Canoo will only sell cars on a subscription basis. The interesting thing here is not so much about a…
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Meaning and models as future work motivators
We don’t all have the luxury to question why we are working and to what end. Many are in dead end, soul sapping or even worse, life endangering jobs. But the reality is they have no choice. No choice but to toil in whatever adversity they find themselves because there is no alternative On the…
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Thought Rocket: Anatomy of a Perfect Customer Success
I captured a few simple points in a video a few weeks back in a flash of contemplation (hence thought rocket). Other than capture and share it here I wanted to elaborate a little. First the video: The first thing to say is that customer success is not an isolated event or activity and this…
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Adoption Hacks
Adoption hacks are little tips and tricks you can use to stimulate adoption of technology. Actions that can include any number of activities, all designed to get users learning about, understanding and using features of a technology to get new value from it. Activities can be anything from communication, learning components, social proof (showing how…
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Update on As a Service Trends
As I think more about this whole space and track the developments in it with posts like this, I’m trying to envisage dynamics of the perfect business in it. That gave rise to the DanelDoodle at left. Just some fun and very quick so not sure they are absolutely right. I’ll get a better feel…
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