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  • Notes for system design

    I was thinking, since I’ve done some work on a few systems, that I should capture some notes. Guidelines really since I plan to create a few more :) Here is an example of one system I recently created: Lean startup methodology applied to successful enterprise technology adoption So here are the notes in summary, in…

  • Creativity jumps in top ten skills 2020

    At least according to this World Economic Forum report: The 10 skills you need to thrive in the Fourth Industrial Revolution. Something to add to my new trend report – intro to that here: The post robotic AI age and the role of creativity and innovation #creativity #trends

  • The battle for the self and the essence of being

    The other day in a meditation session I arrived at an insight – roughly represented in the doodle. In my best sessions when I can get to that calm place, insights arise. Finding that place of calm, focus and insight is difficult and not always achieved in a meditation session. Sometimes just getting to calm is…

  • Kraft Heinz makes £112bn approach to Unilever

    See excerpt – interesting point: Full article on FT here: Kraft Heinz makes £112bn approach to Unilever

  • The post robotic AI age and the role of creativity and innovation

    You’ve all heard the news. Jobs will come under fire if not already so. Machines, robots and Artificial Intelligence (AI), are going to take over. The Matrix, Terminator, could all those movie scenarios have had it right? What happens if it’s all true but the ending is not a tragic one. Can we find a…

  • Round up of latest #innerventures trends

    I’m tracking these updates with the #innerventuresupdate tag – you can find all of them by following the link. They all tie in with and add to the findings from my trend report which covers startup driven innovation in large corporates, corporate venturing efforts and the role of the intrapreneur. You can buy the report…

  • Connecting customer advocates to drive product strategy and customer success

    I’ve written a lot about ways to scale success efforts but the best is always face to face. Events like customer meetups are a perfect way to bring customers together. I’m running these in EMEA for the company I work for currently. The context is enterprise technology. This is what I’ve learned so far and…

  • Customer Success from the customer and vendor’s point of view

    Just a quick doodle to capture this thought I had and a note to accompany it. Customer Success is the business I’m in. That is, the task of ensuring the customer of my technology platform (mostly this is what it concerns) is successful in the use of the platform. We both have an interest in…

  • The feature / function trap of enterprise technology adoption

    Features and functions are easy to obsess over. They are tangible. You can click a button and it does something. Or not, at least not what you expect. And you can obsess about why not and what it should be doing. I’ve been included in countless enterprise technology adoption programs and find this the most…

  • Lean startup methodology applied to successful enterprise technology adoption

    The Lean Startup isn’t just about how to create a more successful entrepreneurial business. It’s about what we can learn from those businesses to improve virtually everything we do. I imagine Lean Startup principles applied to government programs, to healthcare, and to solving the world’s great problems. It’s ultimately an answer to the question ‘How…

  • Enterprise technology adoption – Use cases are the currency of success

    I work in customer success in the enterprise technology space and have written several posts on the activities required for the role – find them under the customer-success tag. This one is about the use case which I see as the currency of customer success management. A use case is a set of interactions between a…

  • When corporate/startup innovation programs fail

    A great article describing the closure of Coca-Cola’s Founders startup incubator over on TechCrunch. It details some of the challenges with this approach that I thought were worth sharing here. I especially love the quoted thought below: You need a translator to help them understand what’s going on. That’s why a lot of platforms inside…

  • The state of startup / corporate collaboration 2016

    Cracking report from Imaginatik and MassChallenge. Its available to download from either site if you can find the page (registration required) but I’ve added the the-state-of-startupcorporate-collaboration-2016 (pdf). Key findings below: 1. INTERACTIONS MOVING EARLY STAGE While most startup/corporate interactions used to begin at the negotiation table, corporations and startups increasingly recognize the benefits of earlier…

  • Launch like a boss – bringing consumer startup practice to your enterprise technology platform

    The users of a technology platform inside an organisation are a peculiar, collective beast. They are very different to the masses of end users that are customers of a consumer product or service. They are also subject to very different forces than the free, open market subject’s consumers to. However, we can draw parallels and bring in comparisons and best practices from…