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Battle of the design tools – Canva vs Microsoft – round two
A lot can happen in 31 months. I first wrote about this on February the 4th 2023: Battle of the design tools – Canva vs Microsoft Designer. I’ve been using both tools since and one of them has come an extremely long way. But how do they stack up today? I’m not going to go…
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Measuring adoption in your AI Transformation efforts – Copilot Dashboard
Measurement is one of the main pillars I covered in this post (in the video): How to align your Employee Experience with your AI Transformation efforts. This post will deep dive on the topic and cover the tool made available to Copilot for Microsoft 365 customers whom I am working with to help them understand…
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Hackathon as growth lab and how to lead a hack
I mean growth in terms of mindset and learning and a lab in terms of environments that foster innovation activities and a culture of innovation. It’s no secret that is why they are endorsed by the CEO of Microsoft himself, where I work (disclosure). I’m leading one at the moment (again) and sharing what I…
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When AI becomes ubiquitous companies will rediscover competitive advantage
When the world is awash with AI, companies will realise they are table stakes and come back to what drives real competitive advantage. That is of course, unless we develop a two tier system, the haves and have nots. In other words, those that use AI to drive competitive advantage and those that don’t. Which…
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New skills for a humAIn world
I am writing a trend report on the subject and this post is a way of exploring the background and doing the research: Future of HumAIn Work. I co-authored this post with Bing Chat which I also wrote about here if you want to understand how that works: Features that delight with ChatGPT Outlook Edge…
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Dinosaurs can dance – the Microsoft story
As I approach 10 years at Microsoft (disclosure), I can honestly say that when I started here, I didn’t think I would be here that long. Granted it was not an uninterrupted 10 years. I left in 2016 for two years. But the fact I returned is a testament to Microsoft’s transformation. And that is…
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Microsoft 365 customer questions – OpenAI strategy and roadmap
What a whirlwind couple of weeks and months. Since OpenAI and ChatGPT landed properly in the context of its relationship with Microsoft, I and I am sure many of my colleagues at Microsoft have been inundated with questions. This is so fast moving its difficult to keep track. I have already shared several posts under…
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Features that delight with ChatGPT Outlook Edge Bing
In this short demo I’m using Outlook Web App with Bing and ChatGPT embedded alongside an open email in an Edge browser session. I’m showing how I can get help from Generative AI in composing an email that I would send to a customer, for example. This is coming to other Microsoft tools as I…
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SenseMaking from the Web
ChatGPT and LLM-based chatbots set to improve customer experience Posted on February 10. Large language model–driven artificial intelligence (AI) chatbots burst into prominence in recent weeks, capturing enterprise leaders’ attention across various industries. One such chatbot, ChatGPT, made especially notable waves in the tech world, garnering over 1 million users within a week of its…
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Battle of the design tools – Canva vs Microsoft Designer
ℹ️ NOTE: Read this updated post for changes, exactly 31 months after the first post below: Battle of the design tools – Canva vs Microsoft – round two. I’ve been using Canva for many years now and pay for the Pro version. £9.99 per month is not that cheap but I have definitely received value from my…
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Microsoft and the employee experience journey matrix
This is a continuation of some work I started in this post: The Employee Experience Journey Matrix. In that post I started out mapping the employee experience journey in a matrix and I plotted some of the key factors or considerations within that. Now, because of the work I do at Microsoft (disclosure), I wanted…
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Microsoft 365 customer questions – Teams top tips
The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 executives and users that a customer of mine is hosting and has asked me to speak at. It is a deceptively tricky question because there…
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Microsoft 365 customer questions – Viva Amplify boosting internal comms
I have written about Microsoft Viva before, in relation to an employee experience trend report I am working on as well as in answer to other customer questions on the multiple Viva modules being rolled out. As that roll out continues, I continue to address the new opportunities and questions that arise. Past posts below…
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Microsoft Viva keeps growing – roundup of latest announcements
I have some new announcements to share on this subject, or should I say Microsoft has (disclosure) and the full details are captured in this blog post: Empower and energize employees with Microsoft Viva | Microsoft 365 Blog. In this post I just wanted to capture a few things I think are particularly noteworthy, especially…