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The role of Systems Culture and Strategy for AI adoption
As I work on a new trend report, this one titled Future of HumAIn Work, I am researching, thinking and synthesising as I go. To help me and publicise this ongoing work, I’m writing posts and also creating videos. This post contains some thoughts about the factors that impact AI technology adoption. I think a core…
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Build an adoption lab for your AI culture
As every company becomes a technology company, so too must every company become proficient in the art and science of technology adoption. I’ve written about technology adoption and adoption hacking many times before since I work in this area in my professional capacity, with customers. As I wrote in a recent post too, we are…
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Generative AI is here but enterprise adoption is not – here are your strategy choices
At a time of change or inflection such as I believe we are in, it’s important to recognise how you respond. I don’t mean the regular type of change, as constant and accelerated as it has been over the last few decades. I mean the groundbreaking type. You have to be able to recognise change…
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The ways and means of technology adoption and strategy
Last week I wrote about Microsoft’s Viva [employee experience platform] supporting adoption of it’s new AI technology Copilot which is embedded in the Microsft 365 productivity suite (disclosure). This week I wanted to contextualise things a little. Other than just supporting adoption of a new technology like Copilot, Microsoft Viva has to be considered much…
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Microsoft Viva supporting adoption of M365 Copilot
As I work on both technologies with customers (disclosure) I wanted to share how I am going about supporting Microsoft 365 Copilot customers with Microsoft Viva technologies, especially with adoption activities. It’s no secret in the technology world that you cannot just make technologies available to users without making an effort to onboard them and…
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Techno optimist with positive impact – new generational sensemaking
Two things/events lead me here, to this thinking and sense making. One is Marc Andreesen’s latest thinking, published on the 16th of October in his Techno-Optimist Manifesto. The other is the crisis unfolding in the middle East. Here are my thoughts, not so much on the thinking or the events themselves but our reaction to…
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Hackathon as growth lab and how to lead a hack
I mean growth in terms of mindset and learning and a lab in terms of environments that foster innovation activities and a culture of innovation. It’s no secret that is why they are endorsed by the CEO of Microsoft himself, where I work (disclosure). I’m leading one at the moment (again) and sharing what I…
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Old IT versus new IT as enablers of business
I am referring to Information Technology departments, in case you were wondering. And it’s not IT per se that is the blocker but their mindsets. IT has traditionally played a disproportionate role in the diffusion of technology in a company, since they were seen as technology adoption leaders and so determined how the rest of…
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Dinosaurs can dance – the Microsoft story
As I approach 10 years at Microsoft (disclosure), I can honestly say that when I started here, I didn’t think I would be here that long. Granted it was not an uninterrupted 10 years. I left in 2016 for two years. But the fact I returned is a testament to Microsoft’s transformation. And that is…
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Digital Transformation and the human wall of resistance
This DanelDoodle is a play on an original Tom Gauld cartoon and I create it with the utmost respect for a master doodler and sense maker. His cartoon, which I cannot find on his site that I linked to, was around (social) revolution – part in brackets mine. Mine focuses on an area of work…
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The Employee Experience Journey Matrix
As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, was a comprehensive view of the employee journey. Not just the journey but what contributes to making it successful. The result of that is this…
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Suite or best of breed strategies for customer success when enterprise software budgets are squeezed
It is in economic hardship that many offerings are put to the test and not least, the enterprise software offering. I’m reminded of this every day since I work supporting one of the most well-known suites out there, Microsoft 365 (disclosure). It was brought back to my attention by this post in The Information: Zoom…
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SenseMaking from the Web
Growth hacking is really just growth testing Posted on October 10. Who knew that “growth hacking,” a term coined in 2010 by Sean Ellis, the first marketer at Dropbox, would become so commonplace in 2022? Considering the fact that growth marketing wasn’t even a formal function at startups 12 years ago, I think it’s okay…
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Launching a business in a recession – 4 of 4 – Selling
This is a post in a series of four detailing how you can start a business during a recession (find them all eventually under the startup innovation tag). I think it is a commonly held view that we are about to enter into or are already in a recession. For whatever reason you are thinking…