InnerVentures

  • Could blogging get a new lease of life with generative AI tools

    I’ve been blogging on and off for the last 20 years and have seen its fortunes come and go. All kinds of things have been thrown at it, none more powerful than social media with its short form. Longer form pieces though, as long as well written, still endure and add value. Now with generative…

    Stephen Danelutti

  • SenseMaking from the Web

    Artificial Intelligence Is Coming for Human Creativity Posted on January 19. Animal behaviorists have already disputed the uniqueness of human cognitive ability. Another blow to our hubris is now posed by the digital … Zoom Doesn’t Cut It as Corporate Travelers Seek More Conference Networking Posted on January 17. Skift Take A new report from…

    Stephen Danelutti

  • Digital Transformation and the human wall of resistance

    This DanelDoodle is a play on an original Tom Gauld cartoon and I create it with the utmost respect for a master doodler and sense maker. His cartoon, which I cannot find on his site that I linked to, was around (social) revolution – part in brackets mine. Mine focuses on an area of work…

    Stephen Danelutti

  • Sense Making with ChatGPT – Office vs Remote Work

    A sense making session I recorded focused on the trade-offs between office and remote work for employer and employee. It makes use of good old fashioned human thinking (that’s moi I’m referring to 😉) but sense checked with ChatGPT (as a way to test ChatGPT). I think this summary says it all but watch the…

    Stephen Danelutti

  • SenseMaking from the Web – bumper holiday edition

    Communicating with chatbots Posted on January 6. The old saying “work smarter not harder” takes on a new meaning for communicators in 2023, thanks to A.I. text generators. Why it matters: Advanced … What trends will define the world of work in 2023? Posted on January 5. Business leaders could be forgiven for hoping that…

    Stephen Danelutti

  • SenseMaking from the Web

    The Bezos Blueprint: The Communication Secrets of the World’s Greatest Salesman Posted on December 15. Carmine Gallo is a columnist, keynote speaker, Harvard instructor and CEO communication coach. Gallo is also a former anchor and correspondent for … Boost Your Customers’ Experience With This Operating Model Posted on December 15. Adopting this model will help…

    Stephen Danelutti

  • Collaboration doesn’t happen in a vacuum – be intentional and contribute

    One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, who wants to look to themselves for blame. But I am astounded sometimes by the naivety and logic. And its not as if virtual collaboration…

    Stephen Danelutti

  • The Employee Experience Journey Matrix

    As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, was a comprehensive view of the employee journey. Not just the journey but what contributes to making it successful. The result of that is this…

    Stephen Danelutti

  • SenseMaking from the Web

    How to Communicate Your Company’s Strategy Effectively Posted on November 30. For too long, communicating strategy has been an afterthought. Executives have shared long, bombastic documents or withheld critical information and expected people to just “get it.” And it hasn’t worked. Greater external uncertainty, collaboration, employee anxiety, and organizational openness … Three Pillars of User…

    Stephen Danelutti

  • Suite or best of breed strategies for customer success when enterprise software budgets are squeezed

    It is in economic hardship that many offerings are put to the test and not least, the enterprise software offering. I’m reminded of this every day since I work supporting one of the most well-known suites out there, Microsoft 365 (disclosure). It was brought back to my attention by this post in The Information: Zoom…

    Stephen Danelutti

  • Microsoft 365 customer questions – Teams top tips

    The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 executives and users that a customer of mine is hosting and has asked me to speak at. It is a deceptively tricky question because there…

    Stephen Danelutti

  • SenseMaking from the Web

    3 science-backed ways to train your brain to have a growth mindset Posted on November 11. There’s a key link between helplessness and mastery, it’s worth figuring out. A growth mindset is the belief that a trait (like intelligence or resilience) is malleable and can be developed through hard work, good strategies, and the ability…

    Stephen Danelutti

  • Cutting bureaucracy – 5 ways to sharpen your scissors

    I’ve been on the case for cutting bureaucracy before in relation to my profession, customer success. Beyond that, there are so many good reasons for doing it. It’s the bane of modern life and often the preserve of large, monolithic organisations. But no one is immune and especially in an already chaotic and complex world,…

    Stephen Danelutti

  • Stop waiting for the permission bus

    I’ve made it analogous to waiting for a bus, this whole topic of permission, and how it pertains to work. What I mean is I often see teams or individuals waiting for permission before they take any action. Sometimes they know who they seek permission from, often not – they are just waiting for someone…

    Stephen Danelutti