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Adventures

Product Need Fit

Having supported technology from the customer as well as vendor side, I am well placed to help organisations with their technology selection. I’ve been working in the technology business for a long time now and founded a company that first resold and consulted around third party software. We then moved on to developing and selling […]

Disrupting Innovation

Let’s be frank, innovation could do with some innovating. Startups are leading the way. My experience running a startup, working at several and through mentoring startups, has given me unique insights into how well they are positioned to disrupting not just markets, but innovation itself. I wrote a trend report about this: Startup Innovation. Hackathons […]

Experience and Subscriptions

Customer Success Managers are the workforce of the experience and subscription economy. Usage is the currency of the customer success manager who in turn is the custodian of success. That success can be quantified through customers (or users) of a technology platform, using a platform and deriving value from it.

Sense Making

I love doodling. I use Paper and Pencil from Fifty Three. I create doodles for work and fun. Here are some of my favourites covering customer success, innovation, etc. They are all pretty much attempts at sense making – I’ve often elaborated on them in blog posts.

Mindful over Mind Full

I’ve written two trend reports so far, both available on iBooks only. I chose iBooks because of my intended audience – senior executives who are most likely to have the devices that can access them. The process of publishing for iBooks is also super easy by using iBooks Author – software that manages the creation […]

Startup Innovation

I’ve written two trend reports so far, both available on iBooks only. I chose iBooks because of my intended audience – senior executives who are most likely to have the devices that can access them. The process of publishing for iBooks is also super easy by using iBooks Author – software that manages the creation […]

A Fire in my Head

I love doodling. I use Paper and Pencil from Fifty Three. I create doodles for work and fun. Here are some of my favourites covering another favourite hobby – collecting quotes.

Birth of Enterprise Social

I started my own business in 2006 called Netociety first and then eventually renamed it to Socialwrks. I ran it for about 6 years. Initially the business was based on the back of Confluence. Confluence started out as an enterprise wiki. A platform developed by Atlassian at the beginning of the enterprise social movement that […]

Crowdsourced Innovation

I’ve worked on several software product development, implementation and support projects (owned many too from a company owner point of view – more on that here: Birth of Enterprise Social). A lot of them have centred around supporting innovation. I’ve even helped with the selection of solutions in this space – more on that here: Technology […]

Collaborative Workplaces

I’ve worked on several software product development, implementation and support projects (owned many too from a company owner point of view – more on that here: Birth of Enterprise Social). A lot of them have centred around supporting collaborative workspaces. That is to say the use of social technology platforms to facilitate collaboration, content creation and […]

Thought Leadership

After dissolving the business I had started (more on that here: Birth of Enterprise Social) I continued using the brand to create a platform for thought leadership. I originally had some thoughts around thought leadership (funny that :) in an enterprise environment but decided to put it into practice for myself – see diagram for […]

Hackathon Success

I’ve written about how Hackathons are a key intrapreneurial activity and route to innovation which includes various approaches I’ve adopted. I’ve captured how I’ve used my adventures helping customers adopt some of those approaches to good effect and to disrupt their innovation efforts. This little adventure overview is about the Hackathons I’ve participated in where I […]