• At the intersection of inner and outer worlds – the individual and company

    The inner and outer worlds are indivisible and if you are to make a sucess of yourself as an individual, you need to think of both. When it comes to work, companies also have to think about these worlds, in relation to employees and customers. We have to think about how we, as individuals, bring…


  • How Artificial Intelligence is Changing Marketing Forever

    Today, marketers need to be agile, intuitive and strategic to thrive. In future, they’ll need intelligence, of the artificial kind. Artificial Intelligence (AI) is changing how we market forever. AI is the ability for computers to process data and make decisions based on that information. It can solve complex problems, identify patterns in data and…


  • Upgrade your mental operating system

    I’d love to tell you I have a simple solution for what’s promised in the title but all I have to offer is a design for a t-shirt or mug 😬I do at least have the solution but simple it is not. Meditation is what I’m talking about. That’s clearly what this new design is…


  • How Microsoft Viva can drive Performance – Correlating and Tracking Business Outcomes

    I’m doing a lot of Microsoft Viva work with customers (disclosure) as well as working on a trend report on a related subject, so I am constantly thinking about where this work leads to. The obvious question is what kind of business outcome you are trying to achieve and how do you measure it. This…


  • Microsoft 365 customer questions – Teams chat pop out for improved collaboration

    Q – How can I chat and collaborate on a file at the same time I was having a chat with a customer on Microsoft Teams and we were discussing the content of a PowerPoint file. The file was open for both of us in the desktop version of the PowerPoint App. I was referencing…


  • Sense Making from the web

    This post is an aggregation of recent posts that I have collected over at Flipboard on my magazine there. I’ve automated the collection of these posts around specific topics and intend to share the best here in this blog from time to time. Here is the latest batch and I have been using Feedzy, an…


  • Microsoft Viva goes vertical – sales productivity module announced

    I have been writing a lot on Microsoft Viva lately since I work with customers on it (disclosure) and since it is an employee experience platform (EXP), I am working on a new trend report that is related: Employee Customer Experience Connection. More specifically, I have been saying in relation to my work and the…


  • Features that Delight – Outlook Calendar Board

    The new Calendar Board view is only available in Outlook Web App at the moment but coming to the client soon. It is a delightful tool that still lets you work in calendar view but add a whole host of Applets and integrations alongside it in a zoomable canvas – very productive indeed. There is…


  • The SenseMaking Funnel

    I’m pretty keen on SenseMaking as a key 21st century skill and I also use it as a main category I write under. In most posts where I use the category, I am writing or doodling (an integral part of the process) to make sense of things for myself and sharing it in case it…


  • Employee Experience platform offering grows with new Microsoft Viva modules

    I’m writing this post because I am working on a new trend report covering the subject: Employee Customer Experience Connection. So I have an interest in new developments in related fields and I also want to use these posts as a way to collate all these new developments so I can add them to the…


  • Managing innovation is a misnomer – better to prepare for serendipity

    I’ve been involved in many innovation activities in the past, from participating in and supporting hackathons, corporate ventures to being involved with startups. I’ve observed that often times, best results come not from better management, but from being ready to pounce when serendipity presents its sweet opportunities. Okay maybe startups are slightly different in that…


  • Features that delight – mostly – chat to self

    No I’m not going mad. As the old adage says, the first sign of madness is talking to yourself. Thankfully, there is this BBC Science Focus magazine’s perfunctory dismissal of that and anyway, that’s not my point. I’m referring to text based chat, be it on mobile or PC and regardless of App, which is…


  • The compelling reasons to find and trust your inner voice

    Ironically, the basis for this post was formulated after reading the thoughts shared by the author of a book I am currently reading, which in turn is based on the thoughts of someone else. The essence of the thought is that too often we are swayed and influenced by others rather than finding and trusting…


  • OuterVentures and travel Apps

    As I wrote in my last post, the importance of getting out into nature cannot be exaggerated. Fresh off a week on the West Highland Way in Scotland I can definitely verify the benefits. Whilst on the walk I made use of several travel Apps. This post covers two of the most useful. So first…