InnerVentures

  • Microsoft Viva supporting adoption of M365 Copilot

    As I work on both technologies with customers (disclosure) I wanted to share how I am going about supporting Microsoft 365 Copilot customers with Microsoft Viva technologies, especially with adoption activities. It’s no secret in the technology world that you cannot just make technologies available to users without making an effort to onboard them and…

    Stephen Danelutti

  • Future of humain work – research

    So in this post I just want to highlight two main aspects of investigation that will likely form part of the trend report. The dynamics of human and AI interactions as research subject I unfortunately cannot share details of a piece of research I have been privy to as a result of working at Microsoft…

    Stephen Danelutti

  • The paradox of performance in the workplace

    The world of work has faced a paradox since the industrial revolution. Managers realised that applying technology and enforcing better processes boosted performance but looking after employees (then from a health and safety point of view), would also. These days it’s not a health and safety issue but more about engagement. The paradox is that…

    Stephen Danelutti

  • When AI becomes ubiquitous companies will rediscover competitive advantage

    When the world is awash with AI, companies will realise they are table stakes and come back to what drives real competitive advantage. That is of course, unless we develop a two tier system, the haves and have nots. In other words, those that use AI to drive competitive advantage and those that don’t. Which…

    Stephen Danelutti

  • New skills for a humAIn world

    I am writing a trend report on the subject and this post is a way of exploring the background and doing the research: Future of HumAIn Work. I co-authored this post with Bing Chat which I also wrote about here if you want to understand how that works: Features that delight with ChatGPT Outlook Edge…

    Stephen Danelutti

  • Sales was ripe for disruption and then along came AI

    Buyers are typically two-thirds of the way through a purchase journey before even engaging a seller. That’s because they’re doing a lot of research upfront so they already know a lot about your company, your products, the features, your competitors, even the price. With such little reliance on sellers, imagine bringing the capabilities of AI…

    Stephen Danelutti

  • Microsoft 365 customer questions – OpenAI strategy and roadmap

    What a whirlwind couple of weeks and months. Since OpenAI and ChatGPT landed properly in the context of its relationship with Microsoft, I and I am sure many of my colleagues at Microsoft have been inundated with questions. This is so fast moving its difficult to keep track. I have already shared several posts under…

    Stephen Danelutti

  • Features that delight with ChatGPT Outlook Edge Bing

    In this short demo I’m using Outlook Web App with Bing and ChatGPT embedded alongside an open email in an Edge browser session. I’m showing how I can get help from Generative AI in composing an email that I would send to a customer, for example. This is coming to other Microsoft tools as I…

    Stephen Danelutti

  • Real-World Applications of Generative AI – Sales

    Generative AI is revolutionizing various industries from art to medicine. Discovering its potential impact and current use cases is still at an early stage and I have being doing a bit of that under the AI tag. Generative AI describes algorithms (such as ChatGPT) that can be used to create new content, including audio, code, images, text,…

    Stephen Danelutti

  • Microsoft and the employee experience journey matrix

    This is a continuation of some work I started in this post: The Employee Experience Journey Matrix. In that post I started out mapping the employee experience journey in a matrix and I plotted some of the key factors or considerations within that. Now, because of the work I do at Microsoft (disclosure), I wanted…

    Stephen Danelutti

  • Collaboration doesn’t happen in a vacuum – be intentional and contribute

    One thing comes up repeatedly from customers in my business (which is to make them successful with productivity software) – they blame the tools before themselves. That stands to reason, who wants to look to themselves for blame. But I am astounded sometimes by the naivety and logic. And its not as if virtual collaboration…

    Stephen Danelutti

  • The Employee Experience Journey Matrix

    As I am trying to conclude my work on the Employee Customer Experience Connection trend report, I felt an important yet lagging part of not just my work, but generally, was a comprehensive view of the employee journey. Not just the journey but what contributes to making it successful. The result of that is this…

    Stephen Danelutti

  • Microsoft 365 customer questions – Teams top tips

    The question (that I am answering in this post) is actually part of a broader set of questions which I will be answering in a virtual session with over 100 executives and users that a customer of mine is hosting and has asked me to speak at. It is a deceptively tricky question because there…

    Stephen Danelutti

  • Microsoft 365 customer questions – Viva Amplify boosting internal comms

    I have written about Microsoft Viva before, in relation to an employee experience trend report I am working on as well as in answer to other customer questions on the multiple Viva modules being rolled out. As that roll out continues, I continue to address the new opportunities and questions that arise. Past posts below…

    Stephen Danelutti