In my new eBook / trend report I will cover the As a Service trend (see point 9 here for more on that) and the role customer success plays in it. This post and others that follow will document examples of where I see companies exhibiting behaviours of this trend.
I first wrote about them in these two separate blog posts below:
I’ll also capture screenshots and include commentary in a daneldoodle as I have done below – click on each to enlarge.
2 thoughts on “Update on As a Service trends”