Employee Experience

A lot of my knowledge in this space  is informed by my experience in starting a technology business and then subsequently working in the industry. My Birth of Enterprise Social adventure page capture’s a lot of that.

The social (and more recently, conversational) elements drive so much of what creates a great employee experience but there is much more.

A seminal piece I wrote captures much of the context of what drives employee experience: The Modern Organisation’s Hierarchy of Needs. It outlines many other factors.

I also see the customer experience as an extension of the employee experience because, “what happens inside is reflected outside”. And the connection needs to be managed which is not something many do (the doodle is a simple reflection of this view but there is much more in some of the posts below or this page where I’m following the trend).

That’s probably because Employee Experience is a fairly recent concept although it is gaining much ground. It combines many elements that have been a round a while and I have extensive experience supporting customers with. These form the focus of my specialisation and mentoring.

Recent posts touching on employee experience:

The employee customer experience connection – fundamentals

Here is an infographic with some supporting source material and an industry overview for context if you want it. Here too is where my interest and expertise in this space lie. This post is intended to dig a little deeper on the subject. Check out the diagram which captures a little more detail than I’ve… Continue Reading →

A synergy of forces shaping the future of work

Employee customer experience connection – infographic

Sources Harvard Business Review: The Key to Happy Customers? Happy EmployeesJosh Bersin: The Massive Market Impact of Microsoft VivaGoogle Trends More here

Employee Experience Platform – the birth of a category

This week, Microsoft announced the launch of a new product called Viva (disclosure). Actually it is far more than a new product in many ways. It is also an attempt at consolidating technologies in the employee experience category as well as creating the category. It is also a shrewd leverage of the Teams as a… Continue Reading →

Cloudy with a chance of churn and how to retain your SaaS customers

One of the first things a customer will question in a downturn, is where they can cut or reduce recurring payments or OPEX. They will look for any reason, rational or otherwise. Licensing commitments aside, if you are a SaaS business and have been doing your job well, they should find only reasons to stay…. Continue Reading →

Zen and the right view of cloud technologies

On the path to the cloud, just as in life (as the Buddha would have us understand), one must submit our most cherished assumptions to rigorous questioning. We would make better decisions if we were clearer about the foundations of our own thinking. Cloud technology is a vast subject and this post tackles just a few… Continue Reading →

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